GAYATHRI K J
Operations Manager
Kochi,KL
Summary
Results-driven Operations Manager with 6 years of expertise in workforce management, resource allocation, and process optimization. Demonstrated success in effectively managing demand and supply, coordinating with stakeholders, and making data-driven decisions to improve team performance and operational efficiency. Skilled in utilizing analytics, reporting, and workforce planning to achieve business success.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
2
2
Certifications
Work History
Assistant Manager
EY GBS INDIA LLP
09.2022 - Current
- Managing a team of 10 focusing on Real Estate staffing for US
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Planned staffing based on client needs, resource availability, and project requirements
- Assigned appropriate personnel to projects, managed workload balancing, and ensured optimal utilization achieving 95% utilization rate across projects
- Monitored materialization and suspense hours to improve client satisfaction, adjusted staffing as needed, and resolved conflicts
- Conducted training on resource management tools and processes, enhancing team productivity
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles and promoted teamwork within workplace by encouraging collaboration among team members.
- Managed hiring requests, cross-SSL movements, and exit processes, reducing delays
- Projected workflow, compared budget vs Actuals, and analyzed CSP utilization using real time dashboards and analytics reporting
Workforce Management Professional
IBM India Pvt Ltd
06.2018 - 09.2022
- Focused on staffing for Salesforce and Adobe skillsets
- Managed workforce resources for over 100 projects annually, ensuring optimal allocation based on project needs
- Conducted gap & glut analysis to optimize demand vs supply balancing
- Led workforce reviews with senior management, enhancing resource efficiency
- Performed ad hoc reporting and analysis to improve overall performance and enable strong understanding of business.
- Managed real-time metrics such as utilization, occupancy, and workload balancing
Associate System Engineer
IBM India Pvt Ltd
12.2014 - 05.2016
- Worked as a Developer and Tester for an RM internal project in developing an application for Demand tracking.
- Supported end-users in resolving complex technical issues while maintaining a high level of customer satisfaction through clear communication skills.
- Contributed to successful project completion by providing technical support throughout all stages of implementation.
Education
MBA - Lean Operations And Systems
Institute of Management Christ University
Bengaluru, India 04.2016 - 01.2018
Bachelor of Technology - Computer Science
Rajagiri School of Engineering And Technology
Kochi, India 01.2010 - 01.2014
Class XII -
Bhavan's Vidya Mandir
Kochi, India05-2010
Skills
Demand and Supply Management
undefinedCertification
Six Sigma Certification, KPMG
Courses
Course from Udemy on Supply Chain and Operations Management
Course from Udemy on Power BI
Timeline
Assistant Manager
EY GBS INDIA LLP
09.2022 - Current
Workforce Management Professional
IBM India Pvt Ltd
06.2018 - 09.2022
MBA - Lean Operations And Systems
Institute of Management Christ University
04.2016 - 01.2018
Associate System Engineer
IBM India Pvt Ltd
12.2014 - 05.2016
Bachelor of Technology - Computer Science
Rajagiri School of Engineering And Technology
01.2010 - 01.2014
Class XII -
Bhavan's Vidya Mandir
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