Gayathri Kumar
Head Of Onboarding
Bengaluru,India
Summary
An enthusiastic Head of Onboarding, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Onboarding and Customer Success and experience in operations. Motivated to learn, grow and excel in the SAAS and Travel.
Overview
3
3
Languages
7
7
years of post-secondary education
6
6
years of professional experience
Work History
Head of Onboarding
ITILITE Technologies Private Limited
Bangalore, Karnataka
05.2020 - Current
- The role has been centered around creating and managing a team of implementation specialists that are responsible for onboarding the technical systems, software, and operational solutions.
- Handled day-to-day running of the Onboarding Team, ensuring high levels of productivity and progression.
Onboarding Manager
ITILITE Technologies Private Limited
10.2019 - 05.2020
- The role was specialized in Product implementation, Collaboration with sales, finance, operations, and engineering team stakeholders on account set up and account management.
- In addition to establishing strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
Customer Success Manager
ITILITE Technologies Private Limited
05.2018 - 10.2019
- The role has included Product implementation, growth, escalation Management and account management, as key functions along with building working relationships with relevant stakeholders both internally and with clients.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Operations Lead
Travel Junkies Private Limited
Mumbai
05.2017 - 02.2018
- My role was a combination of understanding the existing process and enhancing them to improve scale or to simply and create new processes at scale.
- Key factors of the role were: 1.
- Process Management for optimizing and streamlining the Chat function 2.
- Implementation of Sales and Customer Service functions 3.
- People Management.
Business Development Team Lead
SPAN Thoughtworks Private Ltd, Bengaluru
10.2016 - 05.2017
- The role has included Prospecting of Potential Clients / Partners, growth, Providing comprehensive product demos for the prospects and account management, as key functions along with building working relationships with relevant stakeholders both internally and with clients.
Customer Relations Team lead
Pccw Teleservices
02.2013 - 04.2015
- The Role included managing a team of fifteen South Asian multilingual and national agents providing assistance and guidance for Tigerair passengers needs and ensuring to meet sales, SLR and quality requirements.
Education
High School Diploma -
Future School
Auroville 06.2005 - 04.2009
BBA - Business Management, Marketing
Christ University
Bangalore 06.2009 - 05.2012
Skills
Stakeholder relationshipsundefined
Timeline
Head of Onboarding
ITILITE Technologies Private Limited
05.2020 - Current
Onboarding Manager
ITILITE Technologies Private Limited
10.2019 - 05.2020
Customer Success Manager
ITILITE Technologies Private Limited
05.2018 - 10.2019
Operations Lead
Travel Junkies Private Limited
05.2017 - 02.2018
Business Development Team Lead
SPAN Thoughtworks Private Ltd, Bengaluru
10.2016 - 05.2017
Customer Relations Team lead
Pccw Teleservices
02.2013 - 04.2015
BBA - Business Management, Marketing
Christ University
06.2009 - 05.2012
High School Diploma -
Future School
06.2005 - 04.2009
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