Gayathri M

● Strong experience in containerization of microservices architecture applications where I have containerized services of 3 development teams.

● Pioneered the Kubernetes adoption in the organization which helped the organization achieve 20 percent efficiency in terms of cost.

● Streamlined the CI/CD pipeline for Java-based applications using Gradle, resulting in a 20% reduction in build and deployment times.

● Implemented infrastructure as code for the microservices and the Kubernetes infrastructure on AWS.

● Experience in AWS and AWS networking such as VPC, Load Balancing, Compute and IAM.

● Resolved critical production incidents promptly, maintaining system availability and minimizing business impact.

● Received commendation for resolving critical AWS VPC issues, resolving peering problems for a development team.

● Experience working with Route53 and hosted zones where I have orchestrated the route 53 and ALB integration for custom domain implementation in Kubernetes.

● Mastered Kubernetes Ingress and Implementation of Kubernetes Ingress for multiple micro services.

● Setup a terraform remote backend andlocking mechanism for the organization using AWS S3 bucket and DynamoDB.

● Experience with terraform remote state management for multiple development teams.

· Provided technical support for HPE Proliant, Blade and Synergy servers and OneView software via calls and emails ensuring rapid issue resolution.

· Managed and documented cases using Salesforce Service Cloud, ensuring accurate tracking, SLA compliance and efficient case resolution.

· Diagnosed, installed, configured, and troubleshot hardware and software issues, including RAID configurations, BIOS/firmware, and driver updates.

· Conducted root cause analysis (RCA) for critical failures, collaborating with cross-functional teams to enhance server reliability and uptime.

· Provided best practices for system performance optimization, reducing hardware failures and improving overall client satisfaction.

· Took full ownership of support cases from initiation to resolution, ensuring efficient troubleshooting and proactive follow-up.

● Provided technical assistance & problem solving for clients with installed with installed equipment / system issues.

● Developed action plans to investigate and resolve complex issues and clearly communicate these to customers & their management.

● Experience writing shell scripts for automating node health checks, monitoring CPU, memory, and other critical metrics, ensuring system stability.

● Diagnosed and resolved network connectivity issues, OS crashes, performance bottlenecks, and software conflicts.