GAYATHRI MADHAN

Managed communication with stakeholders to ensure testing aligns with business goals.

- Established and enforced Standard Operating Procedures (SOPs) for the testing process.

- Conducted root cause analysis for recurring defects and implemented process improvements to enhance software quality.

- Verified competitor analysis data to ensure accurate pricing functionality within Amazon's systems.

- Conducted and managed weekly and monthly test reviews with stakeholders.

• Company Overview: CMT, Amazon, Chennai
• Critical escalations, established SOPs, process controls, recommend revisions and ensured alignment with Business Goals
• Managed 15-20 auditors by allocating and prioritizing all auditor's work based on volume and requirements
• Tracked the monthly key process updates
• Supervised and mentored junior team members, providing detailed instructions and guidance to maximize team efficiency
• Had an opportunity to work on VP level goal specific to WW ecommerce retailers and maintained the agreed SLA even during COVID uncertainties
• Responsible for cross verifying to understand the strategy of other retailers in the market gaps and drive process improvement projects to ensure the continuous improvement of the monitoring systems thereby eliminating the chances of process defects impacting the front-end pricing and improving the customer experience
• Managed weekly and monthly business review with WW stakeholders on key program
• Responsible for competitors' data/quality of the price recommendations for the products in Amazon to ensure Amazon pricing is competitive with other online retailers
• Picked up additional tasks to aid team success and demonstrated consistent hard work
• CMT, Amazon, Chennai

Executed detailed manual test cases to verify pricing recommendation algorithms.

- Provided feedback and mentoring to team members to improve overall testing quality.

- Maintained regular communication with global stakeholders to ensure the alignment of quality requirements.

- Managed high-priority defect tickets and ensured their timely resolution.

- Coordinated with global teams to maintain Amazon's competitive pricing by adding relevant online retailers.

• Company Overview: CMT, Amazon, Chennai
• Responsible in assuring quality for Amazon's Price recommendations
• Resolved multiple quality related issues by providing feedback to operations team, mentoring, identifying and fixing root causes within the team
• Maintained regular communication with the WW retails stakeholders
• CMT, Amazon, Chennai

• Company Overview: CMT, Amazon, Chennai
• Responsible for adding new competitor across worldwide
• Handled Leadership level goal on Super Image competitor [SIC] which is super important online retailers for Amazon
• Maintained regular communication with the automation teams to check on the competitor's feasibility of addition instead of manual effort on mapping the products
• Mentored the mapping Operations team to achieve their year-end goal by adding Softline's specific brand retailers
• Managed the team accuracy report and handled CAPA sessions with the team
• Performed market research on top 500 eCommerce retailers in US MKPL and performed a study to understand their competitor behavior on product matching
• CMT, Amazon, Chennai

• Company Overview: CMT, Amazon, Chennai
• Involved in retail pricing team to identify and capture price globally
• Audited product recommendations to avoid wrong pricing before getting displayed in live screen to customers
• Followed customer centric approach in pricing strategy to improve overall shopping experience
• Part of Product Category Management team (World Wide Sports) and analyzed opportunities to improve product pricing
• Assisting team with work allocation
• Performed internal audit to improve team's accuracy
• Maintained high productivity and accuracy
• CMT, Amazon, Chennai