GAYATHRI PANDURANGAN
ASM(ASSISTANT STORE MANAGER)
Bengaluru,KA
Summary
Dynamic Assistant Store Manager at FAASOS with a proven track record in enhancing customer satisfaction and optimizing store operations. Skilled in stock management and team leadership, I successfully resolved escalated issues, leading to a significant boost in customer ratings. Proficient in POS systems and adept at analyzing sales data for strategic improvements.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Assistant Manager
Faasos(REBEL FOOD PVT LMT)
07.2022 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Management Trainee
Faasos(REBEL FOODS PVT LMT)
07.2018 - 12.2019
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
CSR, Sales
FAASOS(REBEL FOODS PRIVATE LIMITED)
09.2017 - 06.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
High School Diploma -
GOVT GIRL HIGH SEC SCHOOL
Vellore, India 04.2001 -
Skills
Stock management
Store operation
Staff scheduling
Records management
Team building and leadership
POS systems
Cost control
Microsoft Office Suite
Timeline
Assistant Manager
Faasos(REBEL FOOD PVT LMT)
07.2022 - 05.2025
Management Trainee
Faasos(REBEL FOODS PVT LMT)
07.2018 - 12.2019
CSR, Sales
FAASOS(REBEL FOODS PRIVATE LIMITED)
09.2017 - 06.2018
High School Diploma -
GOVT GIRL HIGH SEC SCHOOL
04.2001 -