GAYATHRI P C
Branch operation manager
Thiruvananthapuram
Summary
I am a Banker with nearly 9 years of professional experience, having holistic knowledge of Banking Operations. Specialized in kyc analysis and compliance . I have Collaborated with various SMEs, Stakeholders and built Strategic Partnerships, to focus on Business Development leading to Revenue generation, with strong adherence to Compliance. Top-performer with a track record of consistently meeting or exceeding organizational goals and customer expectations.
Overview
9
9
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Branch operation manager
CSB Bank Ltd
03.2016 - Current
- Marketing:
- Coordinating with all other departments of the bank and developing various marketing strategies and plans to boost sales.
- Evaluating and optimizing marketing and pricing strategies.
- Analyzing market trends and preparing forecasts.
- Generating new business leads.
- Increasing brand awareness and market share.
- Coordinating marketing strategies with the sales, financial, public relations, and production departments.
- Developing and managing the marketing department's budget.
- Overseeing branding, advertising, and promotional campaigns.
- Preparing and presenting quarterly and annual reports to senior management.
- Keeping informed of marketing strategies and trends.
- Loan Processing:
- Collecting and preparing all necessary documentation for the loan package.
- Researching applicant credit status and current financial position.
- Preparing and maintaining all paperwork for existing and new loans, including loan disclosures.
- Creating repayment plans.
- Completing loan contracts and ensuring clients are kept informed of the rules and requirements.
- Working with clients to establish their needs and recommend suitable types of loans.
- Submitting files to the designated Underwriter.
- Conducting interviews to assess client eligibility for loans or mortgages.
- Ensuring you comply with the established regulations and law requirements.
- Following-up with clients to verify important information.
- Directed daily branch operations, ensuring compliance with regulatory standards and enhancing overall service efficiency.
- Implemented process improvements that streamlined workflows, resulting in reduced turnaround time for customer transactions.
- Led cross-functional teams to develop and execute branch initiatives, significantly improving customer satisfaction and engagement.
- Analyzed operational data to identify trends and recommend strategic adjustments, enhancing the branch's performance metrics.
- Mentored and trained staff on operational procedures, fostering a culture of excellence and continuous improvement.
- Managed branch budgets and financial reporting, ensuring adherence to organizational goals and effective resource allocation.
- Oversaw compliance audits, implementing corrective actions that strengthened operational integrity and minimized risks.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Education
MSc - Organic Chemistry
MG college
01.2015
BSc - Chemistry
VTMNSS dhanuvachapuram
01.2013
Skills
Customer Services
Kyc analysis
Branch Operation
Excellent Communication Skills
Excellent organizational skills
Operational Excellence
Leadership Quality
Exceptional analytical skills
Computer Basics/Fundamentals
MS Office/Excel/PPT
Database Management
Certification
Achieved Certificate of SME Proposals.
Interests
Reading books, Traveling, Teaching, Dancing, Debating
CAREER SUMMARY
- Appointed as a Marketing officer in Mar'16.
- Promoted to Assistant Manager followed by Branch Operations Manager, responsible for the entire branch operation, Marketing, and Loan Processing.
- Ensuring the attainment of sales goals to overseeing everyone provides excellent customer service.
- Ensuring that the branch office has all the tools and infrastructure needed to keep it in working order.
Timeline
Branch operation manager
CSB Bank Ltd
03.2016 - Current
MSc - Organic Chemistry
MG college
BSc - Chemistry
VTMNSS dhanuvachapuram