GAYATHRI PS

Collaborative Project Lead provides company vision and goals to team members, unifying efforts and driving productivity. Ensures understanding of project members' responsibilities and performance standards. Oversee aspects of project activities and establish collective partnership with department heads to achieve goals and objectives. Exceptional commitment to exceeding client expectations. Engaging and friendly to manage work quality, key milestones and deliverables.

• Wirecard India Pvt Ltd, May 2016 - Apr 2021, Senior Support Analyst – Application Support Level 2, Provide hands on support to ensure that application issues are resolved within given time frame and without any impact to the application, Analyzing the DM (Data Manager- WEB) logs and resolving it., Checking the PL/SQL package for an error in DM-web logs., Develop automated scripts to reduce the manual efforts and improve TAT for all process activities, Knowledge on Software Configuration Management (SCM), Perform UAT & pilot testing and deployment in production using Jenkins and Tortoise SVN, Coordinated with internal and external Client resources for project Migration, Provided end to end support during Transition, Managed excellent relationships with IT Operations and business partners to optimize application performance and results, Monitoring the all kinds of transaction of customer and analyzing the reason for declined transactions., Managed all support activities adhering to technical, security and compliance standards., Prioritization and assignment of all Incidents, Service Requests, Changes, and Problems assigned to the team’s JIRA queue, Professional experience in incident management, practices and in ITIL operations
• HCL Technologies Ltd, Nov 2012 - Apr 2016, Senior Analyst - Business Operations, Working in an Integrated Services Delivery environment – Business Operations, Applications Support and Infrastructure Operations, Perform all BAU activities for multiple bank (for 32 Banks across the Globe) within the project team, Coordinate with Applications and Infra Operations team in case of any issues or bugs in the application or process, Monitor JIRA (Ticketing Tool) queue and allocate/complete the assigned tasks within SLAs, Handling customer queries and providing first level resolution for queries and issues, Excellence in seamless implementation, collaboration with customers and delivery teams to build solutions., Monitoring the transactions of customers via front end customer portals, as well as at the point of sale terminations., Developing tools to automate standard tasks., Monitoring the all kinds of transaction of customer and analyzing the reason for declined transactions., Coordinated with internal and external Client resources to isolate and troubleshoot issues resulting with service disruption and outage., Analyzing SWITCH (NARADA) related issues.
• Yalamanchili Software Exports, May 2010 - Oct 2012, Analyst, Drive resolution of issues to one day for simple issues, and 3 days for new and complicated issues, Provided reviews, estimates for tickets ensuring quality and accuracy., Analysis on Settlement related issues., Managed all support activities adhering to technical, security and compliance standards., Have ensured resolution of queries / complaints with quality and recommendations provided which has resulted into out serving customers., Carry out root cause analysis for queries and complaints that are raised by customers and report the same to higher authorities., Ability to meet the tight deadlines within limited period and deliver quality work., Preparing MIS on monthly basis for the customer recon received with the trend analysis, Reconciliation reports to various clients.

• Awarded for Outstanding contribution during Project Migration and Transition
• Quality Assurance Zero Defect Award.
• Certified on Basics of Banking (IIBF)– Cards, Payments

• Tamil
• English
• Hindi