Gayathri Raikar
Bengaluru
Summary
Accomplished and results-driven Senior Technical Writer with 15+ years of experience in IT, specializing in authoring high-quality software documentation, process documentation, engineering documents, and user manuals. Adept at simplifying complex technical concepts, driving process improvements, and leading documentation initiatives. Strong leadership skills with a proven ability to mentor teams, manage stakeholder relationships, and streamline documentation workflows.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Consultant
Tata Consultancy Services
05.2022 - Current
- Lead technical documentation projects, ensuring consistency and adherence to industry standards.
- Collaborate with SMEs and cross-functional teams to develop user-friendly documentation.
- Define and implement documentation best practices, enhancing efficiency and quality.
- Mentor junior writers, providing guidance on structuring and formatting documentation.
- Drive process improvements by integrating automation tools into documentation workflows.
- Manage device labeling for regulatory compliance and oversee localization efforts.
Senior Technical Writer
Sabre Travel Technologies Pvt. Ltd
07.2021 - 04.2022
- Managed documentation for multiple business units, improving accessibility and usability.
- Led API documentation efforts in collaboration with SMEs and software engineers.
- Developed content strategies to align with business and user needs.
- Created technical release notes and process documentation for Airline Solutions and Travel Network.
- Mentored a team of four writers to enhance their technical writing and editorial skills.
Incident Ops Expert
Microland Pvt. Ltd
11.2020 - 07.2021
- Led enterprise-wide communications and incident response processes.
- Chaired high-level incident meetings and ensured timely resolution of critical issues.
- Developed operations documentation and training materials to support system users.
- Provided mentorship to junior team members on incident management best practices.
Senior Technical Writer
DXC technology- Hewlett Packard Enterprise
01.2012 - 11.2018
- Authored, edited, and proofread complex technical documents and product manuals
- Coordinated project documentation and resources within defined timelines
- Conducted knowledge-sharing sessions and mentored a team of six
Senior Project Coordinator
Diya Systems
12.2009 - 01.2012
- Led project kick-off meetings to define requirements and scope
- Managed project timelines, budgets, and stakeholder communications
- Collaborated with sales & delivery teams for contract renewals
- Oversaw content management, proofreading, and progress reporting
- Conducted training and QA to ensure compliance and quality
HR Coordinator
Diya Systems
09.2008 - 06.2009
IT Recruiter
Planman Consulting
03.2007 - 08.2008
- Managed end-to-end recruitment for global clients
- Scheduled and coordinated interviews between candidates and hiring managers
Technical Support Representative
HP Inc.
03.2006 - 02.2007
- Provided endpoint protection and OS troubleshooting support for HP laptops and desktops
- Ensured encryption compliance and data security
- Maintained customer records and product details
Education
Bachelor’s Degree - Computer Science
St. Agnes College, Mangalore University
04-2005
Skills
- Technical Documentation & Editing
- Client Relations & Stakeholder Management
- Process Quality Assurance & Compliance
- Incident & Knowledge Management
- Team Leadership & Mentoring
- Content Strategy & Process Training
- Delegation & Time Management
- Strong Communication & Decision-Making
Certification
- PSM I
- ITIL 4 Certification
- A+ and N+ Certification
Awards
- 2022 Recognition for partners by GE HeathCare.
- FY16 program for M2E: Bias for Action
- 2015 President’s Quality Award Certificate
- 'Making a Difference' HPE- FY15 program: Execution
- Best ASG for Overall Performance in HP Inc. for Q4’14 for Aug’14 and Dec’14
- Best Performer Award, Best Team Award -2010
Courses Taken
- Business Development & B2B Sale Certification
- Project Management Foundations, Project Management with Microsoft Project
- Spartans Program in HPE and received White Belt
- Google Cloud Fundamentals
- Microsoft Azure 900
Timeline
Associate Consultant
Tata Consultancy Services
05.2022 - Current
Senior Technical Writer
Sabre Travel Technologies Pvt. Ltd
07.2021 - 04.2022
Incident Ops Expert
Microland Pvt. Ltd
11.2020 - 07.2021
Senior Technical Writer
DXC technology- Hewlett Packard Enterprise
01.2012 - 11.2018
Senior Project Coordinator
Diya Systems
12.2009 - 01.2012
HR Coordinator
Diya Systems
09.2008 - 06.2009
IT Recruiter
Planman Consulting
03.2007 - 08.2008
Technical Support Representative
HP Inc.
03.2006 - 02.2007
Bachelor’s Degree - Computer Science
St. Agnes College, Mangalore University
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