Gayathri S
Bengaluru
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Business Operations - S2 Order Management
Omnissa
05.2024 - Current
- Managing end- to -end digital order management process, ensuring smooth order flow from creation to booking through EDI Error Screen and Draft Systems
- Reviewed and validated orders in EDI and Draft to ensure successful transition and booking.
- Managed Direct orders received via Salesforce cases by manually entering all order details and PO copies into draft.
- Acted as Salesforce Queue lead, ensuring zero backlog by actively monitoring and resolving cases.
- Served as pending log reviewer, maintaining control over incorrect pushbacks to submitters.
- Handled end to end Credit and Rebill process.
Analyst 1- Order Management
VMware Inc
01.2023 - 05.2024
- Performed the same order management responsibilities as in current role at omnissa, supporting global sales operations and end-to-end order processing.
- Handled Order Validation, booking and PO processing in ECS and EDI tool.
- Collaborated with cross-functional teams to ensure accurate and timely order fulfilment.
- Maintained Sales force cases and Queues, pending logs and supported overall team operations.
Dell Order Management Consultant
Datamatics Global Services
01.2019 - 09.2019
- Performed Order management responsibilities.
- Handled discrepancy in Warranty duration, Support type, Serial number or Model Entitlement.
- Handled PO validation.
- Once processed finance takes up the chance and sends invoice copy to the customer.
Dell Order Management Consultant
Sutherland Global Services
01.2018 - 12.2018
- Worked as an Associate for SA Segment.
- OP point of Contact will be Sales From DELL.
- Order processing checklist was Validated thoroughly, Taxation, GST and payment method.
- Interaction only with sales as direct interaction with customer is not advisable in the team.
Education
Bachelor Of Commerce -
M S Ramaiah Institute of Technology
01.2014
Skills
- Subject Matter Expertise (SME)
- Goal-oriented
- Processes and procedures
- Attention to detail
- Multitasking Abilities
Applications
- SFDC
- MS office
Hobbies and Interests
- Effective Team Membership
- Effective Communication
- Personal Effectiveness and Time Management
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned.
Timeline
Business Operations - S2 Order Management
Omnissa
05.2024 - Current
Analyst 1- Order Management
VMware Inc
01.2023 - 05.2024
Dell Order Management Consultant
Datamatics Global Services
01.2019 - 09.2019
Dell Order Management Consultant
Sutherland Global Services
01.2018 - 12.2018
Bachelor Of Commerce -
M S Ramaiah Institute of Technology
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