Gayathri Shankar
Team Lead at TATA CONSULTANCY SERVICES
Chennai
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
11
11
years of professional experience
Work History
Team Leader/Assistant Manager
TATA CONSULTANCY SERVICE LIMITED
06.2021 - Current
- Oversees the operations of team and ensures goals are met and service levels adhere to established quality standards
- Providing expertise and guidance to the team on administrative and process aspects
- Performs Quality Control Reviews of AML Investigations related procedure and processes bank wide
- Attending client and Management calls to understand the business requirement and meeting the deliverables
- Manages the monthly report reviews and other MIS for presenting to client as part of Governance Deck call
- Assist in testing of data related to the implementation of new and existing AML systems and environments (system migration)
- Manages various projects related to AML investigations within the project
- In addition, working with IA observations and coordinating the team for understanding the OM procedures and standard to auditing the performance
- Performing ad hoc analysis and participating in special projects as assigned by management
- I have been awarded as best team leader under special category for successful transition of APAC AML country
- Received award for star of the month
- I have done process improvement tool using the six-sigma lean technique and received Green Belt certification
- Received Trophy from Client under the category of 'UNICORN OF THE YEAR'
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Compliance Analyst
Societe Generale
03.2019 - 05.2021
- Company Overview: AML Transaction Monitoring
- Performing level 1 review in accordance with the SOP procedure & Country Addendum
- Identifying unusual customer behavior and escalate unusual patterns
- Cross trained in multiple countries/products: Cash Management; Trade Finance; Markets (Prime Brokerage); Securities Services (SGSS)
- Monthly allocation/projection of work for the Processing Analysts
- Provide training & Guidance for new joiners; clarifying doubts raised by team members in their alert review
- Presenting cases reviewed, sharing best practices with the team in monthly connect
- Preparation of MIS reports; Performing sanity checks on the alerts generated on a monthly basis
- Playing an active part in the weekly/Biweekly calls with the country compliance
- Providing inputs for the SOP procedure & documenting country specific requirements in the Country Addendum
- Healthy Interaction with the Relationship Manager on obtaining required information regards the RFI's raised
- Frequent yet productive conversations with the country compliance team, understanding expectation and process requirements thereby reducing the number of unwarranted escalations and RFI's
- Timely response to data requests from the management and country compliance
- BCP (Business continuity plan) Testing, issues identified are reported and escalated
- AML Transaction Monitoring
- Kudos received for completing the high volume of alerts/cases within time line
- Received appreciation from compliance team on identified and addressed red flag properly
- KUDOS received for satisfactory rating in the control check performed by Country Compliance
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
Specialist
Standard Chartered Global Business Services
02.2014 - 03.2019
- Conduct time-sensitive, meticulous investigations and analysis of each instance of potential Anti-Money Laundering activity and suspicious financial activity
- Identify any unusual transaction related to money laundering and terrorist financing
- Detect unusual large transactions and unusual patterns of transactions
- Analyze the profile of the entities involved in the transactions to identify any suspicious activities
- Analyze the fund flow to ensure the transactions are not routed through any of the sanctioned countries & Negative Media Screening
- In-depth & process knowledge of AML, KYC, Customer Screening, Sanctions, Risk events & Cases, Referrals to Relationship Manager, IBA recommended reports, Credit card monitoring process, Media monitoring (Adverse media information), reconciliation & Quality checker (Internal Quality Check) in second level of investigations
- Escalated & Contributed a greater number of STR's (Suspicious Transaction report), which are reported to FIU-India
- One of the key members of the team supported 'Demonetization' alerts & Cases
- Individually handled IBA recommended reports (HVT - High Value Transaction report & Annual CTR - Cash transaction report)
- Coordinated with Management to focus on projection plans to manage high volumes
- Specialist knowledge of Sanctions Policies and procedures
- Knowledge of the USA Patriot Act, anti-money laundering legislation, the OFAC SDN list and purpose, HMT and EU sanctions, and OFAC regulations
- Responsible to perform full review on the customer by understanding their nature of business, buyers and suppliers, transaction history of the client and perform various checks to understand the total level of exposure and risk appetite
- Track and manage the daily, weekly, fortnightly & Monthly Ageing MIS, productivity MIS and allocation of RFI's by follow-up with RM/Business and to report to the country level for escalations
WEALTH MANAGEMENT PROCESS
Standard Chartered Global Business Services
08.2017 - 03.2018
- Handling wealth management process which will be received from stakeholders by quarterly basis to monitor the customers who have done the investments through SCB account
- Reviewed portfolio, conduct analysis and present wealth plans of actions on quarterly basis
- FINANTIX is the source system which used to know about profile and basic information about CDD
- The core process is to perform money laundering review on wealth management transactions which are not routed via the SCB CASA bank account
- If the investment transaction in the record pass through SCB CASA account of the customer, then the record will be reviewed and closed with appropriate comments
- Participated in 'Ernst & Young' and 'KPMG' external auditing & explained the end-to-end process workflow
- Received 'Business excellence & Cash award' in H1 2016
- Received award in 'Individual category' for the year 2017 and won cash prize
- Effectively participated in testing and played vital role in System migration (ECM)
- Provided suggestions/key points to enhance the automated tool
- Have participated new system training which held in Chennai and Bangalore (1 month)
Specialist STA
Standard Chartered Global Business Services
08.2016 - 01.2017
- STA (Short term &, Supported FCC (Financial Crime Compliance - Middle East countries - Jordan, Iraq, Qatar & Bahrain & UAE) cases about 6 months (, ) & contributed in filing STR's
- Provided extensive training (OJT - On the Job training) related to process for a group of staff's at Standard Chartered GBS, Bangalore Hub (For a period of one Month - July 2016)
- Supported PTE staff's (Partner Time Employees) & provided them training related to workflow & helped them to understand the basics of AML
Education
Bachelor of Engineering - Computer Science
PRINCE DR.K.VASUDEVAN COLLEGE OF ENG & TECH
CHENNAI 04.2001 -
HSE - Computer Science
CORPORATION GIRLS HIGHER SECONDARY SCHOOL
Chennai, India 04.2001 -
Skills
Team motivation
Timeline
Team Leader/Assistant Manager
TATA CONSULTANCY SERVICE LIMITED
06.2021 - Current
Compliance Analyst
Societe Generale
03.2019 - 05.2021
WEALTH MANAGEMENT PROCESS
Standard Chartered Global Business Services
08.2017 - 03.2018
Specialist STA
Standard Chartered Global Business Services
08.2016 - 01.2017
Specialist
Standard Chartered Global Business Services
02.2014 - 03.2019
Bachelor of Engineering - Computer Science
PRINCE DR.K.VASUDEVAN COLLEGE OF ENG & TECH
04.2001 -
HSE - Computer Science
CORPORATION GIRLS HIGHER SECONDARY SCHOOL
04.2001 -
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