Gayathri Sharma

Teller

HDFC Bank

12.2023 - Current

Monitored and verified suspicious activity on customer accounts.
Maintained friendly and professional customer interactions.
Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Maintained accurate records of customer transactions in line with bank procedures.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Assisted customers with banking needs and inquiries.
Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
Improved customer satisfaction by providing efficient and accurate transaction processing.
Executed wire transfers, stop payments and account transfers.
Processed wide variety of retail banking transactions for personal and commercial customers.
Processed customer transactions promptly, minimizing wait times.
Educated customers on use of banking website and mobile apps.
Identified sales opportunities and referred customers to branch partners in financial services.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Cross-sold credit cards, loans and other bank products.
Monitored and reported suspicious activity in line with bank security policies.
Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Educated customers on use of banking website and mobile apps.