Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Disclaimer
Internship
Personal Information
Timeline
Generic
Gayathri Sundarraj

Gayathri Sundarraj

Ambattur

Summary

Results-driven Senior Operations Analyst with 6 years of experience known for high productivity and efficient task completion. Specializing in data analysis, process optimization, and project management. Excel in problem-solving, communication, and strategic planning to effectively address operational challenges and improve outcomes. Detail-oriented operations analyst with experience in organizing, problem-solving, and project management.

Overview

6
6
years of professional experience

Work History

Senior Operations Analyst

Hexaware Technologies Limited
Chennai
05.2022 - Current
  • Ensure compliance with all company and business policies and administer all open sales orders and ensure appropriate. Manage all communication with all sales department orders and process.
  • Creating and reconcile sales orders to accuracy between the client purchase orders and contractual agreements.
  • As a Sales Operations Specialist, I will be responsible for providing operational, analytical, and quality support services to Consulting, Operations, Sales and Support teams.
  • Create, review, and reconcile sales orders to ensure accuracy between the client purchase order(s) and contractual agreement(s).
  • Support the development of metrics to measure, analyze, and recommend improvement strategies on operational processes to include productivity models, resource allocation models, metrics, and measures.
  • Provide process and reporting analysis to support the management team in decision making.
  • Create and maintain client facing quotes and sales orders using Microsoft Dynamics Client Relationship Management (CRM).
  • Determine how the product/service will be delivered (by Consulting, Support, or third-party vendor) and confirm when the product/service has been completed. This requires analysis of all fulfillment systems (Microsoft Dynamics 365 for Finance and Operations).
  • Aid the Consulting team to determine proper product pricing and provide information regarding sales details. This includes preparation of Project Change Requests (PCR) for delivery to clients.
  • Process all invoicing relating to completed projects and sales orders within Finance and Operations.
  • Act as a liaison with the Accounting department to resolve any invoicing and revenue related questions and research client disputes and provide necessary backup to support invoicing.
  • Creating and maintain client facing quotes and sales orders using Microsoft Dynamics (CRM). Handle client queries received through calls and emails.

Claims Specialist

Tata Consultancy Services Ltd.
Chennai
07.2019 - 12.2021
  • The claims process is available to Fannie Mae investors who believe they may have been financially harmed due to a unique incident or potential disclosure issue on a Fannie Mae issued security. The below information outlines the steps and documentation required by Fannie Mae to submit and evaluate a claim.
  • Performer in the team and an expert in Claim filing (FNMA loans).
  • Expert in Document collection and Document scrutiny for the accounts which are in queue for claim filing.
  • Processed, as a team, to meet the target set by client without deviation also supports the teams productivity when it is needed.
  • Managing the Internal Quality portion and ensure the Quality % is always on a par with the target set by the Client.
  • Responsible to gather the required documents from various Vendors, Tax collectors & Insurance, Prior servicers, Legal and Attorney offices and help the client in filing a claim.
  • Thoroughly review the supporting documents, provide mortgage Taxes insurance disbursements spent on the property.
  • Reconcile the expenses and provide invoices, image (related to maintenance of the property like Yard maintenance, Securing, Boarding, Repairing etc., also Foreclosure expenses, Insurance & Taxes etc.,) spent on the property from the date of the default till property is sold.
  • Assisted the team members on Critical period, trained fresher's and supported the process.
  • Took responsibility on helping out the team in internal reports and maintaining the production and deliverable Excels.

Education

B.Com(CS) -

Ethiraj College For Women
04.2019

HSC -

Chidhambaram Matriculation Higher Secondary School
03.2016

SSLC -

Chidhambaram Matriculation Higher Secondary School
03.2014

Skills

  • MS Office
  • Microsoft Dynamics CRM
  • Invoicing processes
  • Sales order management
  • Tally ERP9
  • Quick learner
  • Adaptability
  • Team spirit
  • Hard worker
  • Ethical worker
  • Good communication
  • Presentation skill
  • Positive approach
  • Document review

Accomplishments

  • Regional winner in Deloitte-colosseum.
  • Participated and won in elocution competitions.
  • Served as a Vice-president of Rotaract club at college level.
  • Got client appreciation and rewards for quality and efficiency at work.
  • Received 'Best performer award' for shown the consistency in quality and accuracy at work.
  • Received 'Spot award' for quick grasping of account and product maintenance process in a short span of time.

Languages

  • English
  • Tamil
  • Hindi

Hobbies and Interests

  • Watching movies
  • Writing articles and journals
  • Listening Music

Disclaimer

I hereby declare the above mentioned facts are correct and truth to my knowledge.

Internship

Institutional Training, To scrutinize about the role of various departments., TAMILNADU COOPERATIVE HOUSING FEDERATION, 30 days

Personal Information

  • Father's Name: Mr.Sundarraj.R
  • Date of Birth: 10/01/98
  • Nationality : Indian
  • Passport number : AB387178

Timeline

Senior Operations Analyst

Hexaware Technologies Limited
05.2022 - Current

Claims Specialist

Tata Consultancy Services Ltd.
07.2019 - 12.2021

B.Com(CS) -

Ethiraj College For Women

HSC -

Chidhambaram Matriculation Higher Secondary School

SSLC -

Chidhambaram Matriculation Higher Secondary School

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Gayathri Sundarraj