Gayathri T
Bengaluru
Summary
Results-driven Contract Analyst at Adobe with expertise in contract management and SAP. Proven ability to enhance data integrity and streamline processes, ensuring compliance and customer satisfaction. Skilled in billing and project management, I excel in fostering collaboration across teams to achieve operational excellence and optimize revenue.
Overview
8
8
years of professional experience
Work History
Contract Analyst
Adobe
07.2025 - Current
- Acquire and maintain in-depth knowledge of the end-to-end contract lifecycle, ensuring accuracy and compliance.
- Support customer account management by providing expert business consultation, validating contracts, and overseeing contract execution and sending for authorities signature
- Create, maintain, and manage customer master data for business partners and customers.
- Understanding requirements and setting up customer master records on SAP by creating ECC IDs and S/4 HANA Business Partner IDs.
- Knowledge of Sold To/Contracting Signing Entity, Bill To for whom the invoices need to be sent, and End User/Ship To where the final products are being used.
- Set up and maintain accurate customer records within CRM and ERP systems, improving data integrity.
- Liaise with internal teams, including Sales, Legal, Credit, and Deal Desk, to facilitate seamless contract administration.
- Collaborated with legal teams to draft and revise contract documents.
- Monitored the performance of contractors against contractual requirements throughout the term of the agreement.
Process Developer
Genpact
Bengaluru
07.2021 - Current
- Updated customer contracts and performed fixed and variable billing computations in SAP, ensuring accuracy and compliance with contract terms.
- Managed contracts to align with sales strategies and customer agreements, optimizing revenue and customer satisfaction.
- Negotiated and finalized contracts with external parties, ensuring beneficial terms for the organization.
- Conducted daily financial transactions, including posting, verifying, and recording accounts receivable data with precision and attention to detail.
- Managed recurring billing, approvals, customer credit blocks, and tracked customer requested changes throughout the contract period, ensuring seamless billing processes.
- Entered specific client billing data into SAP, updated and processed billing in adherence to contractual terms, maintaining financial accuracy and transparency.
- Planned and completed tasks within defined TAT and with high-quality outcomes, contributing to overall operational efficiency.
- Gathered and formatted large raw data sets to facilitate customer billing reporting and resolve queries, enhancing data accuracy and reporting efficiency.
Process Associate
eNoah iSolution
11.2019 - 01.2021
- Extracted records from clients and provided them to attorneys for legal purposes.
- Responded promptly to customer inquiries and concerns.
- Collaborated with internal teams to efficiently resolve issues.
- Facilitated meetings to identify and implement process improvements.
- Participated in meetings to update Standard Operating Procedures (SOP) and review escalation cases with clients and the Business team.
Process Executive
Infosys BPM
08.2018 - 09.2019
- Skillfully maintain all necessary records in SAP and SFDC.
- Creating a quotation based on the customer's purchase by using SAP and Salesforce within the SLA.
- Handling escalation emails and calls, along with the Customer Business Management team.
- Carry out quality assurance tests to discover errors, and optimize usability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed customer requests to prepare accurate quotes and proposals.
- Managed quote databases to maintain updated pricing and product information.
Education
MCA -
East West College of Business Management
Bangalore12.2018
BCA -
Hindusthan College of Arts and Science
Coimbatore12.2015
Skills
- Contract creation
- SAP
- Order management
- Dynamics 365
- Time management
- Project management
- Billing
- Contract administration
- Invoicing
- Contract management
- SAP HANA
- Excel
Languages
- Tamil
- Malayalam
- Hindi
- English
- Malayalam
- Hindi
Timeline
Contract Analyst
Adobe
07.2025 - Current
Process Developer
Genpact
07.2021 - Current
Process Associate
eNoah iSolution
11.2019 - 01.2021
Process Executive
Infosys BPM
08.2018 - 09.2019
MCA -
East West College of Business Management
BCA -
Hindusthan College of Arts and Science