Gayathri V
Customer Support
Bangalore
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
Work History
Franchise Owner
Cake Make The Pastry World
Bangalore
12.2021 - 11.2023
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Oversaw payroll, business planning and marketing for franchise operations.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Increased business with improved marketing and customer service strategies, resulting in $Amount in revenue in Year.
- Trained and motivated employees to perform daily business functions.
Senior Customer Service Representative, Operations
Concentrix Services India Private Limited
Bangalore
10.2018 - 12.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Engaged clients in person and over chat service to answer questions and address complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, probing and resolving problems swiftly.
- Skilled in Multi -tasking, providing prompt, reliable and accurate information to customers.
- Maintained up-to-date knowledge of product and service changes.
- Achieved the target assigned within agreed timelines, adhere to quality guidelines.
- Accurately log all interactions via established business process and tool.
Customer Delight Executive
Monkey Box Food Tech Pvt Ltd
Bangalore
08.2017 - 03.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
Tele-calling Executive
AZ Research Partners Private Limited
Bangalore
10.2015 - 04.2017
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Logged call information and solutions provided into internal database.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used research and prompt issue resolution skills to manage high volume of inbound and outbound customer calls.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Escalated complex matters to management to request information or appropriate action to resolve.
Education
SSLC - 10th
Holy Cross English Medium High School
Bangalore 06.2000 - 05.2010
B.com - Finance
Sir M Visvesvaraya Women's College
Bangalore 06.2012 - 05.2015
PUC - Commerce
Sir M Visvesvaraya PU College
Bangalore 07.2010 - 03.2012
Personal profile
Father's name : Veerapathiran
Date of birth: 21-05-1995
Nationality - Indian
Languages known - English, Kannada and Tamil
Timeline
Franchise Owner
Cake Make The Pastry World
12.2021 - 11.2023
Senior Customer Service Representative, Operations
Concentrix Services India Private Limited
10.2018 - 12.2021
Customer Delight Executive
Monkey Box Food Tech Pvt Ltd
08.2017 - 03.2018
Tele-calling Executive
AZ Research Partners Private Limited
10.2015 - 04.2017
B.com - Finance
Sir M Visvesvaraya Women's College
06.2012 - 05.2015
PUC - Commerce
Sir M Visvesvaraya PU College
07.2010 - 03.2012
SSLC - 10th
Holy Cross English Medium High School
06.2000 - 05.2010
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