Gayathri Vijayakumar
Chennai
Summary
PMP certified project manager and a certified Scrum master with 6+ years of experience in leading development(dotnet), QA and infrastructure projects with an overall 11+ years of experience in the IT industry. Committed to fostering a positive team environment and achieving project objectives through effective leadership and strategic decision-making. Skilled in project planning, execution and stakeholder communication. Proficient in Agile and Waterfall methodologies and a certified scrum master.
Diligent Manager, Software Engineering with keen ability to lead and develop high-performing teams. Successfully spearheaded multiple projects from inception to deployment, ensuring seamless integration and optimal performance. Demonstrated expertise in agile methodologies and fostering collaborative work environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager Software Engineering
DXC Technology
03.2020 - Current
- Managed cross-functional teams of developers and QA engineers, ensuring they had the tools, access, and clarity needed to perform effectively.
- Spearheaded end-to-end delivery of managed services across application and infrastructure layers, aligning with contractual expectations and exceeding client SLAs.
- Proactively tracked service delivery metrics, initiated improvements, and conducted detailed post-incident reviews to ensure consistent service quality.
- Ensured accurate and timely client invoicing, reporting, and compliance with delivery standards.
- Developed strong client partnerships by anticipating delivery needs, identifying risks early, and aligning internal support for smooth execution.
- Acted as the primary interface for stakeholders, driving transparency, trust, and value realization across all service engagements.
- Led strategic communication efforts to ensure stakeholders were consistently updated on project status, incidents, and outcomes.
- Handled vendor relationships, project deadlines and ensured timely completion of all deliverables.
- Enabled high performance by addressing blockers, fostering accountability, and celebrating key milestones and wins.
- Led risk identification and mitigation planning, aligning with ITIL-based service operations and governance.
- Implemented estimation, capacity planning, and resource allocation strategies that improved project predictability and delivery efficiency.
- Streamlined internal reporting and status updates, reducing overhead while improving clarity and timeliness.
- Applied CI/CD practices and site reliability principles to evolve services towards automation and stability.
Senior Specialist
HCL Technologies Ltd
07.2016 - 02.2020
- As a Scrum Master, facilitated team events including sprint planning meetings, daily scrums, sprint reviews, product backlog refinements and retrospective meetings.
- Migration Project lead (Technical) for Backup tools, performing HLP for projects, designed Work Breakdown Structure & schedule management plan.
- Created business case, scope statements and user stories for a cross functional project team.
- Identified and directed changes to project scope, assessed their impact, and effectively communicated and implemented change control procedures.
- Ensured a shared understanding of project risks, gained stakeholder buy-in for risk mitigation plans and fostered proactive risk management. Defined project timelines from initiation to completion and spotted critical path milestones; ensured timely delivery of project deliverables by 98%.
- Utilized JIRA for managing both the product backlog and iteration backlog, as well as for creating and tracking user stories.
- Managed the mapping of story points to iterations and ensured the team did not overcommit to the iteration.
Software Engineer
Wipro
01.2014 - 07.2016
- Backup Administrator & Shift Lead, owning Data Center reporting, SLA maintenance, change management and client handling.
- Produced status and performance reports for the team and conducted Operational review meetings.
- Evaluated incidents and requests on SLA grounds for the team and identified KPIs that contributed a potential profit increase for the organisation and the client, aiming process improvement in parallel.
- Monitored and improved documentation and reporting processes for incident status and results.
- Continuously derived improvements to prevent problems and eliminate or minimize the impact of recurring incidents.
Education
B.E. - Electronics and Communication
01.2013
Anna University, Chennai
Skills
- Project Management
- Agile/Waterfall methodology
- Negotiation
- Critical Thinking
- Communication Skills
- Risk Assessment
- Scrum
- Data-driven decision making
- Coaching and mentoring
- Collaborative mindset
- Customer focus
- Requirements analysis
- Continuous delivery
Certification
- Project Management Professional (PMP) Number: 2905365
- Certified Scrum Master
References
Jeff Ely, travellingfun@gmail.com, +1 (804) 301-4339
Brian Stone, bstone76@live.com, +1 (508) 309-0220, Staples Inc.
Giridharan Sundararajan Wipro Mob - +61 410 639 303
Timeline
Manager Software Engineering - DXC Technology
03.2020 - Current
Senior Specialist - HCL Technologies Ltd
07.2016 - 02.2020
Software Engineer - Wipro
01.2014 - 07.2016
Sri Sairam Institute of Technology - B.E., Electronics and Communication
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