Gayathri Y
Technical Process Specialist
Bangalore
Summary
Technical Specialist with strong background in optimizing processes and enhancing workflow efficiency. Skilled in data analysis, process improvement, and technical troubleshooting. Known for effective team collaboration, adaptability, and delivering consistent results. Proven ability to meet project goals and exceed expectations through innovative solutions and strategic planning.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Technical Process Specialist
Infosys BPM Limited
Bengaluru
11.2022 - 01.2025
- Provided responsive support to end-users experiencing technical difficulties, ensuring minimal downtime and maximum efficiency at all times.
- Delivered targeted training sessions for staff on the use of essential software tools, increasing proficiency across the organization.
- Enhanced overall system performance through troubleshooting, root cause analysis, and resolution of complex issues.
- Conducted regular audits of technical processes to ensure compliance with industry standards and regulatory requirements.
- Collaborated closely with cross-functional teams to ensure seamless integration of new technologies into existing systems.
- Reviewed processes, identifying areas requiring improvement.
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Provided technical assistance to production team when issues arose.
- Coached newly hired employees and interns while observing progress and delegating tasks.
- Met weekly with team members to discuss project implementations and alleviate any issues.
- Provided basic end-user troubleshooting and desktop support.
- Analyzed user requirements and developed solutions to meet needs.
- Collaborated with other departments to identify and solve software issues.
Quality Analyst
Expert Callers Private Limited
Bengaluru
07.2019 - 10.2021
- Recommended changes and corrections to developers for optimal software performance and usability.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Developed and maintained defect databases for known issues.
- Kept scripts and test cases updated with current requirements.
- Promoted collaborative approach to problem-solving, leveraging team strengths to address complex quality challenges.
Education
Bachelor of Arts - Journalism And Psychology
Indian Academy Degree College-Autonomus
Bengaluru, India 07.2016 - 08.2019
Skills
Training implementation
Quality Improvement
Documentation skills
Defect monitoring
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
undefinedLanguages
6,6
Declaration
I Gayathri Y hereby declare that the information contained herein above is true and correct to the best of my belief and knowledge
Date:- 17/02/2024
Place:- BENGALURU
Timeline
Technical Process Specialist
Infosys BPM Limited
11.2022 - 01.2025
Quality Analyst
Expert Callers Private Limited
07.2019 - 10.2021
Bachelor of Arts - Journalism And Psychology
Indian Academy Degree College-Autonomus
07.2016 - 08.2019
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