Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GAYATHRI K

Support Engineer
Thrissur,Kerala (KL)

Summary

Dedicated and detail-oriented Support Engineer with hands-on experience in technical troubleshooting, system monitoring, and database management. Proficient in Linux environments and skilled in tools like Nagios, Kibana, and Grafana. Adept at managing multiple support projects, handling customer issues efficiently via ticketing systems, and collaborating with cross-functional teams to resolve technical challenges.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Support Engineer

6D Technologies
Bangalore
07.2023 - Current
  • Provide technical support for enterprise-level systems, ensuring high availability and minimal downtime.
  • Monitor systems using Nagios, Kibana, and Grafana to proactively identify and resolve issues.
  • Execute SQL queries for database troubleshooting and reporting.
  • Prioritize and manage issues using support ticketing tools.
  • Document technical issues and resolutions to build a comprehensive knowledge base.
  • Collaborate with development and infrastructure teams for escalated issues.
  • Key Projects:
  • VIL CMP: Delivered operational support for the Vodafone Idea Customer Management Platform.
  • VIL Tollfree: Maintained uptime and reliability of tollfree services.
  • Tataplay: Provided backend support for content delivery and infrastructure systems.

Administrative Assistant

Priya Institute of Science, Arts and Technology
Thrissur
03.2021 - 01.2023
  • Facilitated student enrollment for various academic programs offered by the institute.
  • Managed inbound and outbound calls, tracked enquiries, and maintained accurate records in the database.
  • Provided detailed guidance to prospective students regarding eligibility, admission procedures, course structures, and program offerings.
  • Organized and maintained office files in both digital and physical formats.
  • Ensured a neat and welcoming reception area to create a strong first impression for visitors.
  • Verified documents and records to identify and resolve any discrepancies effectively.
  • Supported day-to-day administrative operations, including clerical tasks, file management, and procurement of office supplies.

Inside Sales Coordinator

Accuver Calibration Laboratory
Ajman
08.2020 - 02.2021
  • Prepared competitive quotations tailored to client requirements.
  • Achieved monthly sales targets through strategic lead-generation initiatives.
  • Delivered exceptional customer service and support to assigned client accounts.
  • Effectively communicated with high-profile clients, building strong business relationships.
  • Provided end-to-end sales assistance, ensuring smooth client experiences throughout the sales cycle.
  • Maintained accurate records of sales transactions and prospecting activities.
  • Guided customers in making informed purchase decisions by offering relevant product insights.
  • Handled customer complaints and disputes promptly to ensure satisfaction and retention.
  • Supplied clients with detailed technical product information and guidance.
  • Assisted walk-in customers with product inquiries and service needs.
  • Responded to pricing and product-related inquiries in a timely and professional manner.
  • Identified and qualified potential leads to generate new business opportunities.
  • Nurtured existing client relationships while actively seeking and securing new accounts.
  • Conducted daily around 100 B2B cold calls to generate interest and expand the customer base.
  • Coordinated closely with sales and customer service teams to streamline sales activities.

Education

Bachelor of Technology - Electronics and Communication

COLLEGE OF ENGINEERING THALASSERY (CUSAT)
Kerala
11.2014

Skills

Linux

SQL

C(Basics)

C(Basics)

Proactive troubleshooting

LINUX

IT service ticketing systems

Technical issues analysis

Customer service expert

Issue escalation

Microsoft office suite proficiency

Incident analysis

Nagios

Kibana

Grafana

Jira

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Languages

6,C2,2,A2,3,B1,5,C1

Timeline

Support Engineer

6D Technologies
07.2023 - Current

Administrative Assistant

Priya Institute of Science, Arts and Technology
03.2021 - 01.2023

Inside Sales Coordinator

Accuver Calibration Laboratory
08.2020 - 02.2021

Bachelor of Technology - Electronics and Communication

COLLEGE OF ENGINEERING THALASSERY (CUSAT)

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GAYATHRI KSupport Engineer