Gayathri Mahesh Kumar

• • Coordinating with training centers across Denmark and UK
  • Creation of process flow and process restructuring for improved work efficiency.
  • Responsible for the team’s accuracy and performance
  • Responsible for Task management and Allocation
  • Responsible for Data request across centers
  • Responsible for reports based on all activities handled by the team.
  • Responsible for handling escalations and finding suitable resolution.
  • Responsible for Quality control and creating dashboard for monthly progress analysis
  • Responsible for data analysis and forecast.
  • Project – e learning project for online learning content. Creating process work flow for e learning modules. Coordinating with various team centers for e learning booking requirement.

• Resolving service-related issues for branch walk in customer.
  • Processing request for static data change, providing transaction details, processing request related to account
  • Responsible for observation of account transaction and to raise SAR (suspicious activity report) wherever required
  • Responsible for processing Investment related requests (investment account opening, customer profile update,
  • Investment transaction processing, SIP investment request)
  • Providing details for PRR, DRR, and TRR review for accounts tagged to branch (preparation of client profile,
  • Source of wealth, adverse media results review for alerts)
  • Locker custodian – managing and providing access to Locker account holders.
  • Maintaining MIS for lockers, Processing of Locker account opening and closure request.
  • Processing requests of financial transaction (OTT, ITT, forex upload).
  • Handling requests for credit card, personal loans and mortgage loans.
  • Sales contribution for achieving target for the branch. (Mutual funds, insurance, credit card, Mortgages)

• Conducting a program named “ULTRA “for operational disciple across RBO (Retail Banking operations). This activity involves 105 people managers
• Coordinating to conduct learning interventions for various grades of staff across RBO.
• Coordinating with the local sourcing team to finalize the cost and vendor based on the budget.
• Providing Cost effective solution by choosing the right vendor.
• Coordinating for a Program named “Beyond Boundaries” for all the managers across RBO. Program duration – 8 Months.
• Conducting training for new joiners.
• Create and maintain MI repository for various programs.
• Collaborate with all unit heads, functional heads and Head of RBO on progress of all learning interventions.

• Managing Project progress, Updates on New projects
• Meeting Architects and consulting companies for new projects
• Monthly Audit updates
• Collaborate with all unit manager to check for requirement of materials project wise.
• Managing billing and payments project wise.
• Working on new tenders.

• Managed 40-member team for sales and driving business from front
• Handled Complaints, and service-related issues for customers.
• Capacity planning, volume / performance management and management reporting of MIS, service reviews and cost deliverables