Gayathri Raman
Chennai
Summary
A proactive and proven leader, focused and result-driven, with extensive experience in TPRM, supply chain management and Information Security. A successful professional with a flair for operations management, business transformation and effective decision making to positively impact business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Vice President
HSBC India Pvt Ltd
Chennai
2022.07 - Current
- Managing a team of 18 members that perform all the risk assessment activities for different Global Functions.
- Relationship Manager for Retail Banking Wealth Management business function for all Global teams of TPRM.
- Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile.
- To assist in monitoring inherent risk in operational processes and to ensure the Outsourcing Management in the bank runs well in accordance with existing policies and processes so that any risks that can arise can be prevented earlier.
- Conduct third party risk assessments (including Outsourcing arrangements) in alignment with Banks policies, Industry standards and Regulatory Requirements
- Guide team in in managing the lifecycle of third-party risk management (TPRM) i.e. onboarding, ongoing monitoring and termination, Perform assessment on due diligence check from Contract Owner/ Vendor, with primary focus on technology and cyber risk domains and Data Privacy.
- Liaison with stakeholders (Global Functions) and key SMEs (Financial Crime & Security Services, Information Security Services, Group Business Continuity Management, Risk Management Group, Compliance) on risk and control matters including ad-hoc projects
- Priorities and implement system enhancements to support new outsourcing governance requirements and continuously improve existing system functions/ controls.
- Review and Challenge control monitoring plans, performing monitor activities and analysis of evidence to determine controls are operating effectively
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Created and maintained relationships with vendors, suppliers, customers, and other stakeholders.
- Monitored performance metrics of operations teams to ensure goals were met in a timely manner.
- Analyzed data to identify trends, risks, and areas of improvement for operations processes.
- Established standards of quality control throughout the organization's production process.
- Partnered with Human Resources team to recruit qualified personnel for operational roles.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Created business process flows to identify opportunities for improvement.
- Collaborated with various departments to identify operational challenges and plan corrective actions.
- Ensure Team members are managing day to day BAU without any SLA misses, identify and support development opportunities for members.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Manager
State Street
Bengaluru
2019.09 - 2022.07
- Support TPRM Policy and Program through participation in the design and implementation of key vendor governance Framework.
- Review TPRM Risk Assessments
- Interact with stakeholders in risk areas related to third party risk assessments(e.g. Business Continuity,Compliance, Privacy, Info Sec, Physical Security, etc. )
- Interact with project staff across corporate teams such as IT, Legal, Business Controls etc
- Perform work independently within scope of established guidelines and practices.
- Work under direct supervision of senior staff on complex projects and issues.
- Enterprise Level Application Testing fro all training vendors with SOX testing.
Assistant Manager
Wells Fargo India Solutions Pvt. Ltd
Bengaluru
2018.09 - 2019.08
- Responsible for handling a team of compliance Consultants, their workflow assignments and to ensure timely response and assessments.
- Responsible for quality assurance and training team for continuous improvement
- Responsible for identifying the gaps in Regulatory Compliance checklists and provide inputs to update checklists to ensure minimal risks for vendor.
- Provide continuous feedback for Compliance managers as part of one on one.
- Participate in meeting with the client and onshore teams to ensure successful implementation of applicable regulatory changes or other required action plans.
- Being the Risk SPOC for Corporate risk team worked with managers/teams across and made sure the risk are mitigated and complied with policy and procedures.
- Responsible on creation of Daily Dashboards, SOW and SOP.
- Exhibit credible challenges and evaluate the adequacy and effectiveness of policies, procedures, processes and internal controls.
- Provide risk management expertise and potential solutions to identified gaps and associated risks to line of business.
Risk Supplier Analyst
CITI Corp Services India Pvt Ltd
Chennai
2016.03 - 2018.09
- Execute common, standardized third party risk process.
- Provide support to Citi Business for execution of third party risk assessments.
- Sanctions Screening on third party service providers
- Provided expert guidance and support on development of key controls, standard process and procedures.
- Interface with Third Party Risk Officers, Business Activity Owners and other stakeholders on regular basis
- Review results of third party monitoring activities as part of Quality checks.
- Monitor Progress on third party remediation activities and escalate issues.
- Own remediation of issues or gaps identified as part of ongoing monitoring
- Documentation and implementation of SOP's.
Senior Process Associate
BI Worldwide Pvt Ltd
Chennai
2013.08 - 2016.01
- Perform Internal Audit and Risk Assessments in various critical applications of the organization.
- Identification of key risks by testing ITGC controls.
- Responsible to schedule ITGC Controls depending on the controls frequency and validation by selection of samples, submitting evidences and examining approval evidences.
- Assist with developing training materials for Control Owners and Process Owners.
- Designed the policy documents for Organization Password Complexity, User Access Administration and Revoke User Controls.
ITIO Service Delivery REP III
Hewlett Packard
Chennai
2011.08 - 2013.08
- Execution of ITGC Controls UAM and SOD for all HP applications
- Ensure the appropriate control owners/SME's are identified and properly trained for managing the controls tested on the applications.
- Ensure all management responses and remediation plans are appropriate and approved by upper management.
- Provide status updates to PMO team and Compliance Team on application testing.
- Coordination/Communication with IA team for walkthrough with control execution updates.
Education
Bachelor of Arts - Corporate Secretaryship
MOP Vaishnav College For Women
Chennai2010-04
Skills
- Problem Management
- Client Servicing
- Strategic Planning
- Process Re-engineering
- Vendor Management
- Performance Metrics Analysis
- Quality Controls
- People Management
- Problem-Solving Skills
Accomplishments
- Awarded the Best Manager for 2023.
- Awarded for crisis handling and team engagement during critical process and policy changes.
- Awarded for in depth knowledge in the process.
- Awarded for successful risk validation for 2000 suppliers
Certification
- ISO 27001:2013 - Lead Auditor
- Six Sigma Green Belt Certification
Timeline
Assistant Vice President
HSBC India Pvt Ltd
2022.07 - Current
Manager
State Street
2019.09 - 2022.07
Assistant Manager
Wells Fargo India Solutions Pvt. Ltd
2018.09 - 2019.08
Risk Supplier Analyst
CITI Corp Services India Pvt Ltd
2016.03 - 2018.09
Senior Process Associate
BI Worldwide Pvt Ltd
2013.08 - 2016.01
ITIO Service Delivery REP III
Hewlett Packard
2011.08 - 2013.08
Bachelor of Arts - Corporate Secretaryship
MOP Vaishnav College For Women
- ISO 27001:2013 - Lead Auditor
- Six Sigma Green Belt Certification
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