Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gayathry Krishna

Bangalore

Summary

Dynamic and results-oriented Specialist with over 12 years of experience in Customer Service role. Learnt the art of innovative training solutions and engaging instructional methods. Developing comprehensive curricula, and utilizing a variety of teaching techniques to cater to diverse learning styles. Committed to fostering a positive learning and driving continuous improvement.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

HSBC
Bangalore
04.2019 - 08.2024
  • Received accolades for implementing a unique approach to resolving customer inquiries.
  • Took responsibility for training new employees on a project launched in 2022.
  • Enhanced coworker contentment by resolving customer queries through cross-site networking.
  • Offered top-notch customer service to customers of retail banking services in the UK.

Customer Service Representative

Accenture
Bangalore
02.2016 - 10.2018
  • Prioritized client needs by promptly addressing and resolving all inquiries, leading to increased customer satisfaction.
  • Educated customers on the brand to cultivate curiosity about the business's objectives and values.

Education

Some College (No Degree) - Accountancy

Reddy Jana Sangha
Bangalore
04-1996

Skills


Organizational Skills

Communicational Skills

Coaching Skills

People Management Skills

Public Speaking

Timeline

Customer Service Representative

HSBC
04.2019 - 08.2024

Customer Service Representative

Accenture
02.2016 - 10.2018

Some College (No Degree) - Accountancy

Reddy Jana Sangha

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Gayathry Krishna