Gayathry M D
Summary
Insightful Senior Associate Consultant 1.5 year experience with ServiceNow and 5+ years of experience in Networking project. Experience in ServiceNow Administrator, developer. Dedicated to achieve team goals and objectives while providing excellent customer service. Adept at efficiently development and support teams, working across multiple geographies towards achieving goals in a timely manner, with strong technical background in ServiceNow platform. Good at communicating with clients via email and call to provide support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Associate Consultant
Infosys Limited
Trivandrum
07.2016 - Current
- Joined Infosys as Operations Executive Trainee and held various positions such as Senior Operations Executive, System Engineer, Senior System Engineer, Technology Analyst and currently working as Senior Associate Consultant since June 2023
- Handling incidents and troubleshooting the root causes.
- Having a good knowledge of UI Policies, UI Action,Business Rule, Client Script in ServiceNow.
- Responsible for managing team Documents and Reports.
- Configuration of security groups and roles
- Good knowledge in Catalog creation and handling.
- Managed users, groups and roles Manages data with Tables, the CMDB, Import Sets, and Update Sets.
- Creating and maintaining project documentation.
- Tracking all the client requests and updating the client throughout the delivery of the project.
- Effectively handled the troubleshoot of network circuits and voice services involving requirement study, analysis, estimation and solution implementation.
- Proficient in creating and maintaining the project related documents like tracker, MOMs.
Education
Master of Arts - English Literature
IGNOU
New Delhi, India06-2022
Bachelor of Science - Mathematics
MGU KOTTAYAM
Kerala03-2016
Skills
Communication Skills
Analytical Skills
Team Management
Negotiation Skills
Problem Solving
Time Management
Operations Management
Interpersonal Skills
Budget Management
Leadership Skills
Certification
- Certified Implementation Specialist - ITSM (March 2024)
- Certified System Administrator - ServiceNow (March 2024)
- Micro-certifications in Welcome to ServiceNow and Flow designer.
Accomplishments
- Skill Tag in ServiceNow Professional.
- Got appreciations from various Clients.
OTHER SKILLS AND EXPERIENCES
- Involved in support project on telecom/networking domain.
- Good knowledge in Networking.
Timeline
Senior Associate Consultant
Infosys Limited
07.2016 - Current
Master of Arts - English Literature
IGNOU
Bachelor of Science - Mathematics
MGU KOTTAYAM
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