Gayatri Beluman
Bangalore
Summary
- Veteran Program manager bringing 7 years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
- Talented Software Developer equipped with great coding, debugging and project management abilities. Accomplishes project goals consistently with elegant, scalable code. Works great with team members under Agile and Scrum frameworks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Byju’s, Think n learn Pvt Ltd
Bangalore
07.2017 - Current
- Complete Marketing Automation and CRM software for businesses
- Drive the execution of all product lifecycle processes for products, including competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.
- Translated product strategy into detailed requirements for prototype construction and final product development.
- Collaborate closely with development team, QA, and release of products and balance of resources to ensure success for the entire organization.
- Organize your lead capture, lead management, sales management & analytics in one Software
- Extract the necessary data and store for future enhanced optimizations and suggest methods to enhance the sale
- Managed multiple projects effectively in demanding environment with tight deadlines
- Pertaining domain knowledge Salesforce, Freshdesk, Snowflakes, Leadsquared CRM, Google sheets, Advance Excel, SQL queries.
- Organized and suggested different pilot programs like renewals, Customer Engagement to improve customer realtime experience
- Created process to automate and track refund records and enhanced customer satisfaction
- Created Automated dashboards to track and provide feedback to individual team members of my team
Customer Operations Specialist
Think and Learn Pvt. Ltd.
Bangalore
07.2017 - 12.2019
- Assisted customers with product or service inquiries, troubleshooting, and technical support.
- Provided exemplary customer service by responding to customer emails and phone calls in a timely manner.
- Processed orders, returns, exchanges, refunds, cancellations, warranties, credits. according to established protocols.
- Provided feedback on customer satisfaction surveys and identified opportunities for improvement.
Intern
International Athletic Pathways, IAP
05.2015 - 07.2015
- Developed Website using Html, Wordpress and wix.com
- Supported various program activities, assisting with administrative tasks.
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Collected data and organized in Excel using excel functions for formatting into the website
Education
Advance Product Management - Product Management
Indian Institute of Management - Kozhikode
Kozhikode06.2023
Bachelor of Technology - Computer Science And Programming
Manipal Institute of Technology
Manipal05.2017
Skills
- TECHNICAL KNOWLEDGE
- Database: SQL, PL/SQL(Oracle 10g/11g/12c)C, C, C#, SQL,mendix, Low code application
- Software: Eclipse, MS Visual Studio, NetBeans IDE, Android Studio
- Server: Oracle Weblogic 12 C
- Systems: Microsoft Windows(98/XP/7/8/10), LINUX(Ubuntu)
- Languages: C, C, C#, JAVA, Python, SQL
- Networking: TCP/UDP sockets
- ACADEMIC PROJECTS
- "Activity Assist” an Android project used to get latest Activity of the User
- Software used Android Studio
- Online Movie ticket booking system”
- Software Used Microsoft Visual studio having
- C# integrated with MySql
- "Electronic healthcare kit" to build code converting sensors to check basic blood pressure heart level etc
- Microsoft Office
- People Skills
- Problem Resolution
- Planning & Organizing
- Data Management
- Salesforce Management
- Project Management
- Workforce Management
- Staff Development
- Performance Management
- Operations Management
- Strategic Planning
Languages
English
First Language
Hindi
Proficient
C2
Kannada
Upper Intermediate
B2
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Had been best performing manager with various people set and managed close 104 people totally
- Led team to achieve number one, earning recognition from upper management and financial reward.
Certification
- Best team manager consistently
- Certifications on MS Office
- Certifications on Python Basics
- Pursuing certifications for Data analysis
- Association for Project Management (APM)
- Data Analysis Training - 2020
- Certified Manager, Byju's- 2017
Timeline
Customer Operations Specialist
Think and Learn Pvt. Ltd.
07.2017 - 12.2019
Manager
Byju’s, Think n learn Pvt Ltd
07.2017 - Current
Intern
International Athletic Pathways, IAP
05.2015 - 07.2015
Advance Product Management - Product Management
Indian Institute of Management - Kozhikode
Bachelor of Technology - Computer Science And Programming
Manipal Institute of Technology
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