Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Accomplishments
Timeline
Generic
Gayatri Kalghatgi

Gayatri Kalghatgi

Bangalore

Summary

Experienced Customer Success Manager with a proven track record of driving customer satisfaction and retention in recruitment service providing companies. Expertise in building strong client relationships and delivering tailored solutions to meet customer needs, ultimately driving business growth.

Overview

13
13
years of professional experience

Work History

Manager Customer Success

PERSOLKELLY India
Bangalore
06.2015 - Current
  • Ensuring smooth customer onboarding and be constantly review and revise existing strategies for high engagement and onboarding process
  • Building customer relationships, was involved in penetrating into the customer business to identify areas of impact and serviceability, broadening the revenue generation avenues
  • Developing strategies for customer retention being a crucial aspect of the role, engaging with the customer to identify gap areas and addressing the same while providing exceptional customer service and cross-selling of services
  • Analyzing customer data and working on the gaps and providing consultation to the customer to strengthen the relationship.

Business Manager

PERSOLKELLY India
Bangalore
01.2024 - 10.2024
  • Team Management and Collaboration
  • Recruitment Processes and Operations
  • Employer Branding and Candidate Experience
  • Data-Driven Approach.

Assistant Manager Sales

PERSOLKELLY India
Bangalore
01.2019 - 12.2021
  • Generated leads and actively worked on acquiring customers for all business units across industries like Engineering, Pharmaceuticals, Consumer, BFSI and Technology
  • Created active and passive customer database to engage with the customer at the right time to establish and maintain relationship with them and converted them at the right time
  • Attended networking events and seminars to increase brand presence and awareness to attract customers.

L&D Specialist

Kelly Services India
01.2018 - 12.2019
  • Create learning modules for different teams and functions in the organization
  • Conduct classroom training programs for the employees on technical recruitment skills, sales, customer experience and candidate management along, soft skills like communication, negotiation, prioritization, emotional intelligence and mandatory modules like compliance and PoSH
  • Conduct new employee training program, a 5-day workshop focusing on creating a high onboarding to quick performance tenure team.

Consultant

Kelly Services
06.2015 - 12.2017
  • Worked as a Consultant with a high functioning and performing team performing recruitment services for the Consumer Industry
  • Worked on Fortune 500 customers for roles across functions like Sales, Finance, HR, Supply Chain, Production etc
  • Actively engaged with customers on a daily basis to collect their requirements, create a sourcing strategy, timely updates to the customer, performing complete recruitment services and closing positions
  • Also, cautiously created a high candidate engagement process to ensure nominal dropouts and churn.

Account Executive - Grant Thornton

Gi Group (Elixir)
03.2014 - 05.2015
  • Working with the RPO branch of Gi Group, I had the opportunity to work at Grant Thornton as the Account Executive
  • Working on end-to-end recruitment process until on-boarding of the candidates
  • Coordinating with the hiring managers and understanding the requisitions, creating the job descriptions, charting out their quarterly hiring needs
  • Creating a sourcing mechanism to attract talent from Big 4's and other chartered accounting firms.

HR Recruiter

Career Avenues
05.2011 - 03.2014
  • End to end recruitment for middle - senior level position across FMCG, FMCD, Pharma and Manufacturing companies
  • Client handling and relationship building.

Education

Diploma - Human Resource Management

Welingkar Institute of Management at Mumbai
01.2015

Bachelor of Management Studies -

Mumbai University at Mumbai
01.2011

Skills

  • Customer Relationship Management
  • Customer Retention
  • Problem Solving
  • Reducing Churn
  • Customer Engagement

Personal Information

Title: Manager Customer Success

Languages

French
First Language

Accomplishments

· 5 role changes in 8 years span with PERSOLKELLY. Recruiter (2015 - 2017) - L&D - (2018 - 2019) Sales (2019 - 2021) - P&L Operations (2021 - 2022) - Customer Success & Delivery (2022 - Present)

· Awarded Top Performing Resource within PERSOLKELLY for 2018, 2019, 2020, 2022.

· Awarded PERSOLKELLY APAC Top Performer in 2021

· Awarded best salesperson for 4 quarters consecutively.

· Initiated a new business of Pre-Sales within PERSOLKELLY for lead generation and continuous sales for the organization, backed by the MD of the Company

Successfully able to manage my work-life balance being a dedicated employee, a happy chef, pet parent and traveler

Timeline

Business Manager

PERSOLKELLY India
01.2024 - 10.2024

Assistant Manager Sales

PERSOLKELLY India
01.2019 - 12.2021

L&D Specialist

Kelly Services India
01.2018 - 12.2019

Manager Customer Success

PERSOLKELLY India
06.2015 - Current

Consultant

Kelly Services
06.2015 - 12.2017

Account Executive - Grant Thornton

Gi Group (Elixir)
03.2014 - 05.2015

HR Recruiter

Career Avenues
05.2011 - 03.2014

Diploma - Human Resource Management

Welingkar Institute of Management at Mumbai

Bachelor of Management Studies -

Mumbai University at Mumbai

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Gayatri Kalghatgi