GAYATRI KHAPRE

Company Overview: Wealth Management at Citi Bank.

• Created detailed process flows and user stories to document system requirements and design solutions.
• Presented complex technical concepts in clear manner suitable for non-technical audiences.
• Drafted functional specifications documents outlining project scope, objectives and deliverables.
• Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
• Identified opportunities for cost savings through process automation initiatives.
• Collaborated with stakeholders across departments to define requirements for new projects.
• Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
• Developed reports using SQL queries to track progress against key performance indicators.
• Utilized various software and tools to streamline processes and optimize performance.

Alpha Data Platform for State Street Asset and Wealth Management Bank.

• Developed detailed process flows and user stories to document system requirements and design solutions.

Collaborated with stakeholders to define project requirements across departments.

• Provided technical support during user acceptance testing cycles for new applications.
• Gathered end-user feedback on usability issues related to applications and systems.
• Conducted reviews and analyses of current processes using operational metrics on a daily, weekly, and monthly basis.

Company Overview: Performance analysis reporting for Asset Management Bank.

• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Conducted comprehensive performance analysis to identify business trends and optimize strategic initiatives.
• Worked with cross-functional teams to achieve goals.
• Developed data mapping documents for the migration process between source and target systems.
• Wrote user manuals and other documentation for roll-out in customer training sessions.

Company Overview: Lending and KYC Solutions for Leading Bank.

• Created detailed process flows and user stories to document system requirements and design solutions.
• Presented complex technical concepts in clear manner suitable for non-technical audiences.
• Gathered feedback from end users regarding usability issues related to applications or systems.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Identified gaps between current state and desired future state operations.