Arpita Keramagi
Bengaluru
Summary
Technical Support Engineer with around 2yrs and 10 months of experience in service assurance, network monitoring, and incident management. Skilled in troubleshooting network performance issues and coordinating SLA-driven operations. Experienced in using monitoring tools to analyze network health and ensure high availability. Currently enhancing networking expertise with a focus on advanced routing and switching concepts (CCNP).
Overview
3
3
years of professional experience
Work History
Senior Associate infrastructure
Sutherland Global
Bangalore
06.2026 - Current
- Developed technical knowledge of core SAN and NAS storage technologies and NetApp ONTAP concepts.
- Worked on troubleshooting storage-related issues involving LUNs, initiator groups (igroups), initiators, and storage access configurations.
- Gained experience with ONTAP networking concepts, including IPspaces, logical interfaces (LIFs), LIF roles, VLANs, and failover policies.
- Worked with volume management concepts, including volume autogrow, Snapshot copies, Snapshot schedules, and Snapshot autodelete.
- Learned storage capacity management concepts, including fractional reserve, and explored storage efficiency features.
- Gained exposure to AutoSupport log files for investigating and understanding storage-related issues.
- Developed knowledge of file-sharing protocols and access technologies, including CIFS/SMB and NFS.
Link Monitoring Engineer
Aryaka Networks
Bengaluru
01.2024 - 05.2026
- Managed WAN link operations for multiple enterprise customers, resolving incidents such as tunnel failures, latency, and packet loss to ensure service continuity and SLA adherence.
- Oversaw core and edge (PL2/TL3) network links, analyzing KPIs to proactively identify performance degradation, link instability, and outages, improving overall network reliability.
- Owned the end-to-end incident lifecycle, including ticket logging, prioritization, tracking, and driving resolution through coordination with ISPs, customers, and internal teams.
- Resolved critical P1/P2 incidents by following SOPs, initiating bridge calls, performing impact analysis, and ensuring timely service restoration.
- Performed network troubleshooting using monitoring tools such as Grafana and Eagle Eye, along with diagnostic utilities like ping, traceroute, and nslookup.
- Investigated issues related to latency, packet drops, and routing anomalies by validating network paths, DNS resolution, and interface status.
- Collaborated directly with customers during troubleshooting calls, providing clear technical updates and ensuring alignment throughout the resolution process.
- Handled escalations efficiently, prioritizing critical issues and maintaining communication with stakeholders until closure.
- Coordinated with cross-functional teams (NOC, engineering, ISP vendors) to expedite issue resolution and minimize downtime.
Maintained accurate documentation, incident logs, and reports in Salesforce to support audit readiness and knowledge sharing.
- Contributed to Root Cause Analysis (RCA) for recurring incidents and assisted in identifying preventive measures to reduce future occurrences.
- Monitored network alerts and performance trends to support proactive issue detection and continuous service improvement.
- Gained hands-on exposure to network simulation tools such as Cisco Packet Tracer and EVE-NG for practicing routing and switching scenarios.
Education
Bachelor of Engineering -
The Oxford College of Engineering
Bengaluru, India CCNA (Networks Home)
BengaluruCCNP(Networkes Home)
BengaluruSkills
- Technical troubleshooting and root cause analysis in live NOC environments
- Incident management and end-to-end network issue resolution
- Monitoring & Observability: Grafana, Eagle Eye, Prometheus; case tracking using Salesforce
- Routing & Switching: Basic knowledge of networking concepts and protocols including VLANs, STP, VTP, DTP, ARP, DHCP, and DNS; familiarity with redundancy technologies such as HSRP and VRRP, EtherChannel, and routing protocols including OSPF and EIGRP, with introductory exposure to BGP
- Strong understanding of OSI model and network protocols (TCP/UDP)
- Network diagnostics: Ping, Traceroute, NSLookup
- Customer communication: Translating technical issues into clear updates
Documentation and incident reporting with structured tracking
- Analytical problem-solving and service-oriented approach
- Analyzing network KPIs such as latency, packet loss, and link utilization to identify performance issues and ensure optimal network reliability
- Storage Technologies: SAN, NAS, LUNs, igroups, initiators, volumes, Snapshot management, volume autogrow, storage efficiency concepts
- NetApp ONTAP: IPspaces, LIFs and LIF roles, VLANs, failover policies, AutoSupport log files, fractional reserve, Snapshot schedules and autodelete
- File-Sharing Protocols: CIFS/SMB, NFS
Projects
Network Redundancy & High Availability Lab
Description:
Designed and simulated a network with redundancy using HSRP/VRRP and EtherChannel in Cisco Packet Tracer/EVE-NG. Configured failover scenarios to ensure high availability and tested link/node failure handling.
VLAN Segmentation & Inter-VLAN Routing
Description:
Configured VLAN-based network segmentation and implemented inter-VLAN routing using Layer 3 devices. Ensured secure and efficient communication between different network segments.
ACCOMPLISHMENTS
Network Redundancy & High Availability Lab
Description:
Designed and simulated a network with redundancy using HSRP/VRRP and EtherChannel in Cisco Packet Tracer/EVE-NG. Configured failover scenarios to ensure high availability and tested link/node failure handling.
VLAN Segmentation & Inter-VLAN Routing
Description:
Configured VLAN-based network segmentation and implemented inter-VLAN routing using Layer 3 devices. Ensured secure and efficient communication between different network segments.
Timeline
Senior Associate infrastructure
Sutherland Global
06.2026 - Current
Link Monitoring Engineer
Aryaka Networks
01.2024 - 05.2026
Bachelor of Engineering -
The Oxford College of Engineering
CCNA (Networks Home)
CCNP(Networkes Home)