Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gayatri Nandy

Ulhasnagar

Summary

Results-driven management professional with extensive experience leading branch operations and maximizing efficiency. Known for fostering a collaborative work environment, achieving high-performance results, and maintaining a strong focus on customer satisfaction. Reliable, adaptable, and skilled in leadership and client relations. Proven track record of delivering exceptional results.

Overview

22
22
years of professional experience

Work History

Branch Manager

Bandhan Bank
05.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Maintained friendly and professional customer interactions.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Branch Manager

Kotak Mahindra Bank Ltd
04.2021 - 05.2024
  • Set Targets, Monitor and Manage Performance of the Team to meet and Exceed expectations of the management
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Finding creative ways to motivate employees to reach and exceed daily, weekly and monthly sales goals, all while providing the highest quality of customer service to all customers.
  • Generating leads for branch through banking lists and creativity that lead to banking opportunities.
  • Tracking the performance of the individual on the dashboard basis
  • Tracking revenues of the branch against the targets assigned.
  • Reviewing all types of accounts including New opened accounts, Deceased and Restricted Accounts.
  • Monitoring and controlling cost incurred by the branch in relation to expenditure
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.

Branch Operation Manager

Ing Vysya Bank Ltd (Kotak Mahindra Bank Ltd)
12.2011 - 03.2021
  • Performing daily, weekly and monthly bank audits to ensure that the branch is in compliance.
  • Delegating tasks to employees appropriately while encouraging growth and career development.
  • Ensure adherence to client specific information security and documentation
  • Formulation & implementation of business development strategies by Sale Promotions, event pertaining to product awareness using Personal contacts, marketing & PR.
  • Audit and compliance of branch by RBA
  • Coordination of the Sales and Retention Activities
  • Highlighting and cautioning of Negative balance, Zero balance accounts.
  • Handling of legal matters of branch, representation in front of ombudsman if any
  • Working towards achievement of business/branch targets by driving the team
  • Monitoring and controlling cost incurred by the branch in relation to expenditure.

Deputy Manager – Authorizer and personal banking

HDFC BANK
09.2007 - 11.2011
  • Set Targets, Monitor and Manage Performance of the Team to meet and Exceed expectations of the management
  • Ensure adherence to client specific information security and documentation
  • Formulation & implementation of business development strategies by Sale Promotions, event pertaining to product awareness using Personal contacts, marketing & PR and up selling of Insurance, wealth Investments.
  • Audit and compliance of branch
  • Coordination of the Sales and Retention Activities
  • First time resolution (FTR) of daily account opening and quality of accounts sourced.
  • Monitoring and reviewing all daily liability operations of branch such as Cash, Cheque clearing, Foreign exchange, Gold Loan operations etc.
  • Monitoring and reviewing of dummy accounts, suspense accounts, deferred accounts, and accounts payable/receivable.
  • Monitoring and reviewing of staff productivity and providing feedback to the team to improve on areas of concerns.
  • Won Star Award from HR for the month of June’2010
  • Successful transition and launch of New Branch in Ulhasnagar.

Manager - Customer Service

ICICI BANK
10.2005 - 08.2007
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reviewing agent’s performance through CMS system.
  • Conducting briefings and training for achievement of desired team productivity and quality.
  • Handled calls and providing resolution to Corporate as well as Individual customers about pre and post billing queries of the Credit cards.
  • Active participation in attaining targets of the team with coaching and mentoring of new hires.
  • Attending queries of team members and floor monitoring.
  • Were promoted as Customer Service Manager within 9 months.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Customer Response Executive

Reliance Info Streams Pvt. Ltd.
09.2003 - 08.2005
  • Upheld strict confidentiality standards when managing sensitive customer data, protecting both client privacy and company reputation.
  • Associated with Wireless Data Virtual Private Network helpdesk since Sept 04.
  • Handled calls and providing resolution to Corporate Account Managers with regards to post billing queries Of the Corporate Customer since the inception of A/c manager’s Desk.
  • Handled calls and providing resolution for post and pre billing queries of FWP/T for Corporate and Individual customers.
  • Active participation in attaining targets.
  • Attending queries of team members and floor monitoring in absence of Team Leader.

Education

Master of Commerce - Accounting , Finance & Economics

Mumbai University
Mumbai, India
01-2014

Skills

  • Excellent communication
  • Inter-personal skills
  • Team working
  • Motivational skills
  • Ownership of processes
  • Global strategic skills
  • Turning ideas into action
  • Cultural communication
  • Effective change implementation
  • Transition management

Accomplishments

  • Organized various training session for the management level as a refreshing module about the product and sale’s skills
  • Managed and organized various training modules for fresher is including designing of the sales and collections script
  • Adjudged the best sales leader for achieving the targets under the given period and proved as an asset for the company
  • Establishment of various branches over different location as an expansion process of the company

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Advanced (C1)

Timeline

Branch Manager

Bandhan Bank
05.2024 - Current

Branch Manager

Kotak Mahindra Bank Ltd
04.2021 - 05.2024

Branch Operation Manager

Ing Vysya Bank Ltd (Kotak Mahindra Bank Ltd)
12.2011 - 03.2021

Deputy Manager – Authorizer and personal banking

HDFC BANK
09.2007 - 11.2011

Manager - Customer Service

ICICI BANK
10.2005 - 08.2007

Customer Response Executive

Reliance Info Streams Pvt. Ltd.
09.2003 - 08.2005

Master of Commerce - Accounting , Finance & Economics

Mumbai University

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Gayatri Nandy