Summary
Overview
Work History
Education
Skills
Professional Highlights
Technical Qualifications
Personal Information
Timeline
Generic

GAYATRI PRADHAN

Sr. Appeals Representative
New Delhi

Summary

To work in a competitive and growth oriented environment where my practical expertise leads me towards professional and personal growth.

Overview

12
12
years of professional experience
2010
2010
years of post-secondary education
3
3
Languages

Work History

Claim & Billing Executive

Optum Global Solutions (India) Private Limited
02.2018 - Current

I am responsible for claim adjudication with adhering all the Parameters of Quality and achieving the optimum score of Productivity. along with there are few more my core responsibilities are motioned below-

  • Reviewed and processed insurance claims by evaluating documentation and applying company policies and guidelines.
  • Communicated effectively with clients regarding claim statuses, denials, and the appeals process, enhancing customer satisfaction.
  • Identified trends in claims data and recommended improvements to reduce error rates and optimize operational efficiency.
  • Participated in training sessions to stay updated on industry regulations and advancements in claims processing technology.
  • Provided training and mentorship to new employees on best practices in claim adjudication procedures.
  • Established and maintained an organized filing system for processed claims to ensure quick retrieval and accuracy of records.
  • Developed and maintained strong relationships with both internal teams and external stakeholders to facilitate claim resolution.
  • Specialized in interpreting complex insurance policies and determining coverage eligibility for various medical claims.
  • Claim Adjudication.
  • Worked with M&R Appeals Nice Team.
  • Policy Interpretation.
  • Denial Management.
  • Co-ordination of Benefit.
  • Analysis of all kinds of Paper claims, Clinical notes and Other Insurance.



Executive In customer support

USHA International Limited
06.2013 - 02.2018
  • Company Overview: USHA International is a old company that aims to provide good quality branded products, as well as doorstep repairing service to existing customers
  • At USHA International, we strive to achieve the highest level of 'Customer Satisfaction' possible
  • Preparing Daily MIS
  • Dealer wise Customize Summary
  • State Wise Summary
  • Product Wise Summary
  • Ad-Hoc Report as per requirement Management
  • USHA International is a old company that aims to provide good quality branded products, as well as doorstep repairing service to existing customers
  • At USHA International, we strive to achieve the highest level of 'Customer Satisfaction' possible

Education

BA -

S.C.S (A) college

+2 - Arts

C.H.S.E odisha

H.S.C - undefined

Board of Secondary Education odisha

Skills

Multi-Tasking

Professional Highlights

  • Optum Global Solutions (India) Private Limited (United Health Group), 02/07/18, Present, Claim & Billing Executive, Coordinate timely processing for all appeals, Analyze/research/understand how a claim was processed and why it was denied, Communicate with appropriate parties regarding appeals, Maintain the daily work in Excel sheet for Reporting, Trained in ATS project
  • USHA International Limited, 06/03/13, 02/06/18, Executive In customer support, Preparing Daily MIS, Dealer wise Customize Summary, State Wise Summary, Product Wise Summary, Ad-Hoc Report as per requirement Management

Technical Qualifications

  • Basic Knowledge of Computer
  • Good Knowledge in Ms Application, Word, Excel, Powerpoint, Internet

Personal Information

  • Father's Name: Rajkisore Pradhan
  • Date of Birth: 02/06/89
  • Nationality: Indian
  • Marital Status: Marred

Timeline

Claim & Billing Executive

Optum Global Solutions (India) Private Limited
02.2018 - Current

Executive In customer support

USHA International Limited
06.2013 - 02.2018

+2 - Arts

C.H.S.E odisha

H.S.C - undefined

Board of Secondary Education odisha

BA -

S.C.S (A) college
GAYATRI PRADHANSr. Appeals Representative