Proficient in guest relations with extensive experience in hospitality and customer service. Recognized for exceptional communication and problem-solving skills, consistently delivering outstanding guest experiences. Proven track record in building strong relationships with guests and efficiently resolving complaints. Contributed positively to team performance and overall operational success.
Hi, I’m
Gayatri Swain
Bhubaneswar
Summary
Work History
Mayfair Lagoon Bhubaneswar 5 Star Deluxe Bhubaneswar
GUEST RELATIONS ASSOCIATE
12.2021 - 01.2022
Job overview
- Delivered exceptional customer service by warmly greeting guests and escorting them to dining areas.
- Communicated guest concerns and dining information promptly to kitchen staff and servers.
- Welcomed guests, providing comprehensive information regarding hotel services and amenities.
- Managed guest feedback through surveys to enhance service quality and satisfaction.
- Recommended local attractions, dining options, and entertainment to guests.
- Responded to phone inquiries from potential customers about accommodations.
- Cultivated relationships with regular customers through tailored interactions.
- Resolved guest inquiries and issues swiftly to ensure a positive experience.
Royal orchid Bangalore 5 Star Deluxe Bangalore
GUEST RELATIONS EXECUTIVE
Job overview
- Escorted guests to rooms, ensuring pleasant hotel experiences.
- Welcomed guests and provided detailed information on services and amenities.
- Assisted efficiently with check-in and check-out processes, enhancing operational flow.
- Resolved inquiries and complaints professionally, fostering guest satisfaction.
- Coordinated with housekeeping for timely room readiness ahead of arrivals.
- Maintained an organized front desk area, ensuring high standards at all times.
- Participated in weekly training sessions to remain informed on policies and procedures.
- Inspected rooms regularly to identify maintenance issues requiring attention.
Royal Orchid Bangalore 5 Star Deluxe Bangalore
FRONT OFFICE EXECUTIVE (Acting Duty Manager)
Job overview
- Managed front desk operations to ensure seamless guest experiences.
- Supervised and trained front office staff to enhance service quality.
- Resolved complex guest complaints with empathy and professionalism.
- Maintained accurate records of guest interactions via email.
- Handled guest inquiries, requests, and feedback efficiently.
- Coordinated booking confirmations and cancellations for optimal scheduling.
- Collaborated with departments to streamline communication and workflows.
- Implemented policies to uphold operational standards and improve service.
Education
Ignou (B.J.B. AUTONOMOUS COLLEGE; BHUBANESWAR)
Bachelor of Arts (Honours) from English
12.2025
University Overview
Persuing
Sri Aurobindo integral education centre
from Board of secondary education
University Overview
GPA: 72%
Nalanda +2 science college
Higher secondary education from +2
University Overview
GPA: 65%
Frankfinn Institute
A1 from Hospitality, travel and customer service, Amadeus
University Overview
Skills
- Positive attitude
- Understanding behavior
- Hotel software proficiency
- Microsoft Office expertise
- Front desk operations
- Time management
- Personal grooming
Languages
Languages
- English
- Hindi
- Odia
Personal Information
Personal Information
- Date of Birth: 11/22/02
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
Hobbies and Interests
- Learning new languages
- traveling and exploring
- Reading books
- Singing
Achievements And Awards
Achievements And Awards
- Best customer handling
- Best groomed female
- Employee of the month
- Best handwriting of the month
- Winner in the badminton competition
Timeline
GUEST RELATIONS ASSOCIATE
Mayfair Lagoon Bhubaneswar 5 Star Deluxe
12.2021 - 01.2022
GUEST RELATIONS EXECUTIVE
Royal orchid Bangalore 5 Star Deluxe
FRONT OFFICE EXECUTIVE (Acting Duty Manager)
Royal Orchid Bangalore 5 Star Deluxe
Ignou (B.J.B. AUTONOMOUS COLLEGE; BHUBANESWAR)
Bachelor of Arts (Honours) from English
Sri Aurobindo integral education centre
from Board of secondary education
Nalanda +2 science college
Higher secondary education from +2
Frankfinn Institute
A1 from Hospitality, travel and customer service, Amadeus