Gayatri Wary
Cabin Crew Executive
New Delhi
Summary
Accomplished professional trained in safety procedures for aviation industry. Handles high-pressure situations with undeniable grace and poise. Detail-oriented team player with strong organizational skills. Willingness to take on additional responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Cabin Crew Executive
Air India Express
12.2023 - Current
- Established clear and competitive goals, and growth plans.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Trained and guided team members to maintain high productivity and performance.
Cabin Senior
Airasia India
04.2023 - Current
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Cabin Crew
Airasia India
02.2018 - 03.2023
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Checked whether personnel completed required duties and responsibilities during respective flights.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
Front Office Supervisor
Radisson Blu Hotel
04.2016 - 05.2017
- Organized documents for company communication, travel vouchers and payment services.
- Dispersed petty cash to employees and collected and managed receipts.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Monitored customer service trends and provided insights to management team for further improvement.
Guest Service Associate
Radisson Blu
12.2014 - 03.2016
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Recommended top dining and entertainment options for guests.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
Education
Post Graduation Diploma Business Administration - Aviation, Hospitality, Tourism And Management
Guwahati University
Guwahati 07.2022 - 08.2023
BBA - Aviation, Hospitality And Tourism Management
Guwahati University
Guwahati 08.2019 - 07.2022
Higher Secondary School -
United Tribal Jr Collage
Assam 06.2011 - 05.2013
Skills
Cabin safety proficiency and Resourceful
Team Management
Grooming standards
Emergency Response Coordination
Time Management
Certification
Received Certificate "Shining Allstar" from Airasia India
Place
India
Date
2024
Timeline
Cabin Crew Executive
Air India Express
12.2023 - Current
Cabin Senior
Airasia India
04.2023 - Current
Received Certificate "Shining Allstar" from Airasia India
12-2022
Post Graduation Diploma Business Administration - Aviation, Hospitality, Tourism And Management
Guwahati University
07.2022 - 08.2023
Received NPS Star Badge from Airasia India.
03-2020
BBA - Aviation, Hospitality And Tourism Management
Guwahati University
08.2019 - 07.2022
Received Appreciation for the Sales of the month from Airasia India.
06-2019
Cabin Crew
Airasia India
02.2018 - 03.2023
Front Office Supervisor
Radisson Blu Hotel
04.2016 - 05.2017
Received Certificate "Bravo" from Radisson Blu Hotel Guwahati
12-2015
Received Certificate for NPS Rising Star of the Year from Radisson Blu Hotel Guwahati
12-2015
Received Certificate "Bravo" from Radisson Blu Hotel Guwahati
08-2015
Guest Service Associate
Radisson Blu
12.2014 - 03.2016
Higher Secondary School -
United Tribal Jr Collage
06.2011 - 05.2013
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