Gayatri Achary
Client Relationship Manager
Hyderabad
Summary
Dynamic Client Relationship Manager with 20 months experience in sales and service roles for Education organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications.
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Client Relationship Manager
WeMakeScholars
01.2023 - Current
- Advocated for client needs within the organization, fostering a culture that prioritizes customer-centricity across all departments.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Managed department call volume of 70 calls per day and coordinated department schedules to maximize coverage during peak hours
Marketing Associate
WemakeScholars
07.2022 - 01.2023
- Improved lead generation by optimizing landing pages and implementing conversion rate optimization techniques.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Established strong relationships with industry influencers, expanding brand reach through partnerships and collaborations.
- Managed and reviewed multiple projects to resolve any quality, communication and delivery issues
Team Leader- Outgoing Global Talent
AIESEC In Hyderabad
04.2021 - 05.2022
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Education
BCom. Honors Strategic Finance - Accounting And Finance
Loyola Academy Degree And PG College
Hyderabad 05.2019 - 05.2022
12th - Commerce
Kites Junior College
Hyderabad, India 06.2017 - 05.2019
Skills
Conflict resolution skills
undefinedTimeline
Client Relationship Manager
WeMakeScholars
01.2023 - Current
Marketing Associate
WemakeScholars
07.2022 - 01.2023
Team Leader- Outgoing Global Talent
AIESEC In Hyderabad
04.2021 - 05.2022
BCom. Honors Strategic Finance - Accounting And Finance
Loyola Academy Degree And PG College
05.2019 - 05.2022
12th - Commerce
Kites Junior College
06.2017 - 05.2019
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