Gayatri Rajkumar Khipal
Pune
Summary
I look forward to securing a responsible career opportunity to utilize my skills while significantly contributing to the company's success.
With over 15 years of comprehensive experience in Human Resource Management, Administration, Facility Management, Customer Relationship Management, and Industrial Relations, I bring a strong capability for ensuring smooth operations and delivering exceptional service quality. I am skilled in communication, stakeholder coordination, and relationship building, enabling me to respond effectively to diverse organizational needs. My strong organizational abilities, analytical thinking, and proactive problem-solving approach contribute to improved workflows, enhanced employee experience, and measurable operational results. I am committed to driving efficiency, supporting business objectives, and contributing positively to team and organizational success.
Overview
1
1
Language
16
16
years of professional experience
Work History
Officer-Human Resource and Admin
Dr. Pati Global Business School and Research Center
08.2025 - Current
- Human Resource Responsibilities
- Recruitment & On boarding
- Assist in sourcing, screening, and coordinating interviews for candidates.
- Prepare offer letters, appointment letters, and on boarding documents.
- Conduct employee inductions and ensure smooth joining formalities.
- Employee Records & HR Documentation
- Maintain and update employee personal files, HRMS records, attendance, and leave data.
- Ensure accuracy and security of employee information in compliance with data protection standards.
- Employee Engagement & Communication
- Coordinate employee engagement activities, events, and employee welfare programs.
- Act as a point of contact for employee queries related to HR policies, benefits, and grievance handling.
- Performance & Compliance Support
- Assist in performance appraisal cycles by coordinating forms, timelines, and communication.
- Ensure compliance with company policies, statutory requirements, and audit readiness.
- Training & Development
- Support training programs by arranging logistics, communicating schedules, and maintaining training records.
- Identify training needs based on feedback and departmental requirements.
- Administrative Responsibilities
- Office Administration
- Oversee daily administrative operations including housekeeping, facility maintenance, and office supplies.
- Maintain vendor coordination for office services such as security, housekeeping, and pantry services.
- Facility & Infrastructure Management
- Monitor workspace allocation, seating arrangements, and maintenance requests.
- Ensure safety, hygiene, and compliance standards across office premises.
- Vendor & Procurement Coordination
- Manage vendor onboarding, purchase requisitions, work orders, and invoice processing.
- Evaluate vendor performance and liaise for service improvements.
- Travel & Logistics
- Coordinate travel arrangements, accommodation, transportation, and event-related logistics.
- Manage courier services, dispatch records, and inventory control.
- Administrative Compliance & Reporting
- Maintain office asset records, AMC schedules, and administrative reports.
- Support audits related to facilities, security, documentation, and compliance.
Executive Administration
Persistent System Pvt Ltd
09.2022 - 05.2025
- Managing admin Operation activities and soft services, managing Food and Beverages, Housekeeping, Facility maintenance by co-ordinating with stakeholders and MEP team.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Resolve employee’s complaints or answer questions regarding policies and procedures.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Managing PR/PO by co-ordinating with the Procurement team and Handling Budget, vendor on boarding, floating RFP. Site Visit for better improvements.
- Perform general office duties, such as ordering supplies, maintaining records management database systems.
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Managing Ancillary, Provide Logistic support, and interacting with cross-function departments, Managing Vendors, Payments, Invoices, Local Authorized.
- Maintain records of inventory, personnel, orders, supplies, or machine maintenance.
- Managing Kitchen Visit to check hygiene and compliance to be followed by the vendor of the kitchen and their staff.
- Achievements: Continue Recognized by management for extending support for smooth operations during Client meetings, events, Audits and process implementation.
Administrator
Genius Consultant Pvt Ltd. (Accenture Solutions Pvt Ltd)
02.2017 - 02.2022
- Responsible for carrying out administrative and executive tasks to facilitate the efficient running of the organization
- All duties to be carried out with Confidentiality Data Protection
- Handling helpdesk staff concern/issue, coordinating with vendors related to services
- Handling onboarding documents for new joiners
- Co-coordinating with HR related to exit/transfer/GCP transfer process.
- Attending Bay connect with an employee of the Accenture of respective facilities
- Contributing in helpdesk process improvement to streamline the process
- Managing access requirements of Accenture MDs and the clients, and ID cards of Accenture employee
- Managing monthly opening and closing stationery stock report, authorized signatory reports
- Maintaining the paper documents such as invoices, new joiner documents, service provider documents, penalty cheques, and access list for workplaces.
- Handling escalation/queries of Accenture Employee’s
- Ensure the SLA target is achieved along with daily pipeline management of the raised request by the employees
- Interacting with employees and with the team, managing new task and following up with the team
- Giving Training to the new joiners, give a contribution to implementing the process
- As a good collaborator coordinate with the team and with Duty Managers and managers/Leads
- Attending calls for upgrades in the process and performance-based call.
Sr. Executive
SLK GLOBAL BPO Services Pvt Ltd
06.2014 - 03.2016
- Allocate the Work within the team.
- Verifying the fraudulent activity on accounts by deposited cheques from 5/3 bank account holders
- Closing Accounts by calculating the loss
- Ensure the SLA target achieved along with daily pipeline management and 100% Accuracy and Productivity
- Interacting with the client for expectation cases
- Handling new task assign by the client
- Sending daily production report to the client
- Giving Training to the new joiners and also taking care of their quality
- Give contribution to implementing the processing by coordinating with US client
- Attending weekly client call for upgrade in the process and performance-based call
- As a good collaborator coordinate with the team and with TLS and Managers
- Achievements: Received appreciation from US client (Krista) for consistency in performance, taking initiatives as part of culture committee proactively co-ordinate to ERM to manage RNR and all culture activities in the organization and CSR activity Appreciate by the HR AVP.
Insurance Executive
Capita India Pvt Ltd
07.2012 - 05.2014
- Allocate the Work within the team.
- Verifying the policy holder documents and their policy details
- Preparing letters & sending reminders to the policy holder before policy get matured with a retirement option
- Ensure the SLA target achieved along with daily pipeline management and 100% Accuracy and Productivity
- Sending reminders to the policy holders before policy get matured with an retirement options
- Before making payment check all the records of the policy holder to avoid the Erroneous Payments
- Checking suspicious activity in the policy to avoid the fraud.
- Sending mail to UK to get work done on priority if required.
- Manage the PDS requests raised by UK client and provide the information accordingly within the timescale.
- Coordinate with the other team to make the changes in the policy if required such as DOB or address change and update on the system.
- Making self-decision on some of the fields of the policies.
- Give contribution to implement the processing by coordinating with UK
Insurance Executive
WNS Global Services Pvt Ltd
09.2010 - 07.2012
- Coordinate with the UK underwriter’s for making changes in policy while processing
- Renew the policies using IBM application and Aquarius system.
- Sending out of scope policies back to the UK.
- Worked on out of scope policies to make them in scope
- Re-index the policies appropriately.
- Hand-off the policies within the SLA.
- Ensure the SLA target achieved along with daily pipeline management and 100% Accuracy and Productivity
- Give contribution to implement the processing by coordinating with UK.
- Maintaining the tracker on excel sheet.
- Generating the reports
- Sending mails to UK to take the confirmation on some of the fields of policies.
- Achievements: Successfully trained the team member on in scope policies which was goes out scope and appreciated from the UK Client (Allison)
Education
Master in Personnel Management - Human Resource Development
Neville Wadia IMSR College
Pune01-2017
Bachelor of Arts - undefined
Fergusson College
Pune01-2004
High School H.S.C - undefined
Fergusson College
Pune01-2001
High School S.S.C - undefined
Himgiri School
Pune01-1999
Skills
Strong communication and interpersonal skills
Organizational and multitasking capabilities
Knowledge of HR processes and statutory compliance
Proficiency in MS Office and administrative tools
Timeline
Officer-Human Resource and Admin
Dr. Pati Global Business School and Research Center
08.2025 - Current
Executive Administration
Persistent System Pvt Ltd
09.2022 - 05.2025
Administrator
Genius Consultant Pvt Ltd. (Accenture Solutions Pvt Ltd)
02.2017 - 02.2022
Sr. Executive
SLK GLOBAL BPO Services Pvt Ltd
06.2014 - 03.2016
Insurance Executive
Capita India Pvt Ltd
07.2012 - 05.2014
Insurance Executive
WNS Global Services Pvt Ltd
09.2010 - 07.2012
High School S.S.C - undefined
Himgiri School
High School H.S.C - undefined
Fergusson College
Bachelor of Arts - undefined
Fergusson College
Master in Personnel Management - Human Resource Development
Neville Wadia IMSR College