Gayatri Sabat
Service Managed Associate
Pune
Summary
Network L2 support Engineer supporting enterprise Cisco, Juniper, and Meraki environments across LAN, WAN, WLAN, and Internet connectivity. Troubleshoots routing, switching, VLANs, OSPF, BGP, EIGRP, DNS, DHCP, and NAT issues while coordinating restoration with ISPs, vendors, and internal teams. Builds service continuity through incident handling, RCA support, and clear operational documentation.
Overview
3
3
Languages
4
4
Certifications
3
3
years of professional experience
Work History
Service Managed Associate
Accenture
06.2023 - 11.2026
- Monitored network incidents across LAN, WAN, and wireless environments to support SLA compliance.
- Troubleshot Cisco, Meraki, and Juniper devices, resolving interface, configuration, connectivity, and basic hardware issues.
- Investigated outages, latency, packet loss, and performance degradation, then collected logs to support root cause analysis.
- Handled incident, problem, and change management work under ITIL processes, including planned maintenance and configuration changes.
- Supported VLANs, trunking, STP, and inter-VLAN routing while diagnosing DNS, DHCP, NAT, ACLs, and IP addressing issues.
- Coordinated with ISPs, vendors, onsite teams, and field engineers during circuit outages, restorations, RMA, and hardware replacements; maintained SOPs, knowledge articles, incident documentation, and Power BI reports.
Education
Master of Business Administration - undefined
Amity School Of Communication
Noida01-2028
Bachelor of Business Administration - undefined
Ravenshaw College
Cuttack01-2023
Class 12 - English
CBSE
DAV Public School, Brajrajnagar01-2020
10th - English
CBSE
DAV Public School, Brajrajnagar01-2018
Skills
- Cisco routing & switching
- Lan wan wlan
- Tcp/ip
- Vlan configuration
- Ospf routing
- Incident management
- Network troubleshooting
- Layer 2 support
TOOLS USED
- Service Now
- CAPM
- Juniper Mist
- Cisco SDWAN
- NetData
- HPNA
- Power Bi
- CMDB
- Network Diagrams
- SecureCRT
- RDP
- Command Prompt
Certification
CCNA, Cisco Certified Network Associate (Valid upto September 2028)
Timeline
Service Managed Associate
Accenture
06.2023 - 11.2026
Bachelor of Business Administration - undefined
Ravenshaw College
Master of Business Administration - undefined
Amity School Of Communication
Class 12 - English
CBSE
10th - English
CBSE