Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Gayeon Kim

Gayeon Kim

Customer Service
Jln Tun razak, Kampung Datuk Keramat,

Summary

Customer Service Assistant with close to one year of experience handling customer inquiries for a Lenovo project.

Skilled in delivering client satisfaction through effective communication and problem-solving. Proven ability to manage inquiries and resolve issues efficiently. Strong team player with adaptability in fast-paced and dynamic environments.

Currently seeking new opportunities due to the conclusion of the project.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer Service Assistant

Scicom MSC Berhad
Kuala Lumpur
06.2024 - Current
  • Handled customer support via phone, chat, and email for the Lenovo project.
    Managed an average of 20 calls, 20 chats, and 30 emails per day.
  • Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.

Mail Clerk

Eupnae-dong Post office
Daegu
02.2022 - 02.2023
  • Improved mail sorting accuracy, reducing misdirected packages and letters.
  • Maintained accurate records of mail logs and postage expenses for accounting purposes.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Reduced delivery errors, carefully verifying addresses and recipient names before dispatch.
  • Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.

Public Corporation Employee

Korea Workers'​ Compensation & Welfare Service
Daegu
03.2021 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed

Education

BACHALOR OF INTERNATIONAL TRADE -

Daegu University
Gyeongsan-si, Gyeongsangbuk-do
03.2018 - 02.2023

Skills

  • Analytical

  • Detail-oriented

  • Customer consultation

  • Call center experience

  • Adaptability and flexibility

Complaint handling

Personal Information

Date of Birth: 12/01/99

Timeline

Customer Service Assistant

Scicom MSC Berhad
06.2024 - Current

Mail Clerk

Eupnae-dong Post office
02.2022 - 02.2023

Public Corporation Employee

Korea Workers'​ Compensation & Welfare Service
03.2021 - 08.2021

BACHALOR OF INTERNATIONAL TRADE -

Daegu University
03.2018 - 02.2023

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Gayeon KimCustomer Service