GAZAL AHUJA
Gurgaon
Summary
Expert in developing and executing recruitment strategies, overseeing the complete hiring process from sourcing to onboarding. Skilled in managing employee relations, providing support to staff and leadership, and promoting an inclusive workplace culture. Proven track record in designing and delivering training programs that enhance employee skills and development. Strong communicator with a focus on resolving customer issues, ensuring satisfaction, and building lasting relationships.
Overview
7
7
years of professional experience
Work History
Product Manager
ESS Global Pvt. Ltd.
Karnal
11.2023 - 07.2024
- Maintained daily reports to track performance metrics.
- Managed branch operations and coordinated team activities.
- Prepared students for interviews, enhancing their readiness.
- Trained new employees on procedures and company policies.
- Engaged with international clients through chat and email, addressing their queries.
- Recruited and interviewed new employees, organizing training sessions.
- Monitored employee performance and provided feedback.
Senior Manager
Smart Study
Karnal
01.2022 - 09.2023
- Maintained daily reports to track team performance and client interactions.
- Solved queries of new clients and provided comprehensive guidance.
- Trained new employees and designed onboarding programs to enhance integration.
- Developed strategies to improve sales performance and set achievable targets.
- Managed communication with international clients via chat and email.
HR
Navigator Institution
Karnal
12.2020 - 12.2021
- Reviewed and monitored employee performance.
- Assigned resources to ensure optimal performance.
- Maintained work culture and resolved conflicts.
- Handled salaries, incentives, and rewards.
- Hired and recruited employees and assigned them for training.
HR Recruiter
Expert Education & Visa Services
Karnal
01.2018 - 10.2020
- Sourced candidates from various platforms.
- Screened resumes and applications.
- Conducted interviews (phone, video, in-person).
- Coordinated between candidates and hiring managers for efficient processes.
- Maintained records of qualified candidates for future hiring needs.
Education
MBA -
Kurukshetra University
Karnal01.2017
B.Com -
Kurukshetra University
Karnal01.2015
Skills
- Customer Service
- Fast Learner
- Effective Time Management
- Self Motivated
- Communication Skills
- Ability to Work in a Team
- Team coordination
Timeline
Product Manager
ESS Global Pvt. Ltd.
11.2023 - 07.2024
Senior Manager
Smart Study
01.2022 - 09.2023
HR
Navigator Institution
12.2020 - 12.2021
HR Recruiter
Expert Education & Visa Services
01.2018 - 10.2020
MBA -
Kurukshetra University
B.Com -
Kurukshetra University
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