Gazala Mansoori
Jabalpur
Summary
Seeking employment with an organization to grow professionally and utilize my skills for organizational and personal growth while having Creativity, Confidence, Communication-skills, Self-dependent and Supportiveness as my strengths.
Managing consulting projects, implementing solutions, providing training, and excelling in people and client management. Create a foundation for good communications with clients. Perform quality audits to make sure the background screening process was conducted in line with the Client's requirements. Creating training materials and conducting training sessions focused on key topics. Documentation of the information gathered through web, call/email and attaching as backups. Internal and client production report. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
7
7
years of professional experience
Work History
Senior Process Improvement Specialist/Consultant/Auditor
Factotum Technologies Pvt Ltd (Factocert)
08.2021 - Current
- Delivery of client projects and consulting services, including research, data analysis, and report writing.
- Participate in meetings with clients, helping to identify their needs and gather information on their operations, processes, and business objectives.
- Assist with the development and implementation of project plans, ensuring that all tasks are completed on time and within budget.
- Contribute to the creation of presentations, proposals, and other deliverables, ensuring that they are of high quality and meet the client's needs.
- Help to identify and analyze industry trends and best practices, sharing insights with the team to improve service delivery.
- Learn and apply the organization's methodologies and tools to solve client problems and improve business performance.
- Support the development of internal processes and systems to enhance the efficiency and effectiveness of the organization's consulting services.
- Continuously improve knowledge and skills through training and development opportunities, and stay up-to-date with industry developments and trends.
- Managed project timelines and milestones across multiple concurrent initiatives.
- Led team in identifying and implementing lean and continuous improvement actions to enhance production volume and efficiency while exceeding quality standards and product specifications.
- Created standard operating procedures to document processes and provide guidance on how they should be performed in the future.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Assisted senior management with developing strategies for continuous process optimization.
- Collected, tracked and evaluated current business and market trend data.
- Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.
- Led valuation, due diligence and contracting as part of acquisition process.
- Analyzed workflow and production, reviewing customized value stream mapping data to ascertain areas for improvement.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Participated in internal audits related to compliance with established policies and procedures.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Process Improvement Specialist/Consultant
Blip Snip Consulting (Certvalue)
04.2019 - 07.2021
- Market Analysis : Conduct market research to identify potential clients and industry trends.Analyze competitor activities and market conditions to formulate effective strategies.
- Client Acquisition : Generate leads and build a strong pipeline of potential clients. Develop and maintain relationships with key decision-makers.Present our ISO consulting and certification services to prospective clients.
- Proposal Development : Prepare comprehensive proposals in collaboration with technical teams.Customize solutions based on clients' specific needs and requirements.
- Sales and Negotiation : Drive the sales process from initial contact to contract closure.Negotiate terms and agreements while ensuring mutual benefits.
- Networking : Attend industry events, conferences, and trade shows to expand the company's network.Represent the company professionally and promote our services.
- Collaboration : Work closely with internal teams to ensure smooth project handovers.Collaborate with marketing to create promotional materials and campaigns.
- Reporting : Provide regular reports on sales activities, achievements, and market feedback.Analyze performance metrics to refine strategies for continuous improvement.
- Developed key performance indicators to measure success rates of different processes.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Conducted gap analysis between current and desired state of business processes.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
IT Sales Manager and Customer Relation
Silicon System
11.2016 - 09.2019
- Providing training and professional development to the sales team
- Creating sales goals and implementing initiatives to increase sales
- Assisting sales team members to build quality relationships with customers
- Collaboration with other company departments, such as marketing or finance, to offer customer support
- Developing strategies for increasing market share
- Ensuring that sales team members follow up with potential customers
- Generating reports and data for sales analysis
- Handling escalated client objections and concerns to support other members of the sales team
- Enhanced sales volume through skilled support to both new and inactive customers.
- Prepared sales production reports for senior management.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Achieved company growth and brand development through market expansion and sales.
- Created and maintained sales environment to support business objectives.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
HR Recruiter
Enrich Solution
10.2017 - 09.2018
- Designing and updating job descriptions
- Crafting emails for attracting passive candidates
- Sourcing potential candidates using various online platforms (e.g. professional forums like Behance, StackOverflow etc.)
- Screening incoming resumes as well as application forms
- Interviewing candidates via various mediums (e.g. in-person, phone, video)
- Preparing and distributing assignments as well as language, logical reasoning, and numerical tests
- Advertising jobs on careers pages, job boards, and social media
- Providing contacts of qualified applicants to the company’s Hiring Managers
- Sending job offer and recruiting emails, and also answering queries related to compensation and benefits
- Monitoring HR metrics (e.g. source of hire, time-to-hire, and time-to-fill, etc.)
- Hosting recruitment events and participating in job fairs
- Collaborating with management for identifying future staffing needs
- Providing guidance and consultancy to new recruits and also helping them onboard
Education
10th -
TDMHSS
12th -
TDMHSS
BE -
Global College
Skills
- Operations Management
- Maintaining Records
- Training Employees
- Developing Metrics
- Managing Operations
- Analyzing Business Processes
- Process Efficiency Management
- Risk Assessment
- Client Relationship Management
- Research
- Performance Management
- Continuous Improvements
- CRM Software
- Risk Mitigation
- Product and Service Management
- Excellent Communication Skills
- Product Knowledge
Accomplishments
- Lead Auditor certification of ISO 9001:2015 Quality Management System
- Lead Auditor certification of ISO 14001:2015 Environmental Management System
- Lead Auditor certification of ISO 45001:2018 Occupational Health & Safety Management System
- Lead Auditor certification of ISO 22000:2018 Food Safety Management System
- Lead Auditor certification of ISO 27001:2022 Information Security Management System
Area Of Expertise
- Problem Solving
- Team Management
- Project Management
- Delegation
- Analytical
- Documentation Expert
Hobbies and Interests
- Gardening
- Cooking
- Travelling
- Playing Outdoor Games
Projects
Onsite Client (Location- Nigeria): Aarti Steel Nigeria Limited
- Searching information, owner on record, Notice of commencement for states of Nigeria.
- Documentation of the information gathered through web, call/email and attaching as backups.
- Providing trainings on awareness and internal audit.
- Arranging MRM.
- Creating Production process reports.
Onsite Client (Location- Dubai): OTC Supply
- Implementing information security controls.
- Documented information.
- Risk assessment and treatment.
- Engaged with CIA(Confidentiality Integrity Availability) to guide policies for information security within an organization.
- Reply to the Client Emails.
Disclaimer
I hereby declare that information furnished by me in the resume is true to the best of my knowledge and belief.
Languages
- English
- Hindi
Timeline
Senior Process Improvement Specialist/Consultant/Auditor
Factotum Technologies Pvt Ltd (Factocert)
08.2021 - Current
Process Improvement Specialist/Consultant
Blip Snip Consulting (Certvalue)
04.2019 - 07.2021
HR Recruiter
Enrich Solution
10.2017 - 09.2018
IT Sales Manager and Customer Relation
Silicon System
11.2016 - 09.2019
10th -
TDMHSS
12th -
TDMHSS
BE -
Global College
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