Gazali Walia
Chandigarh,CH
Summary
Detail-oriented Sales Performer with strong organizational skills. Solid history of success in bringing in new customers and collaborations, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
Work History
Senior Sales Manager - Rooms & Catering
JW Marriott Chandigarh
01.2023 - 07.2023
- Developing team members for successfully future and participate in the process of hiring of team members
- Assisting subordinates training to work on better efforts and build efficient team
- Shaping sales plans to adapt the constant scenarios of marketplace
- Oversee STR and hotel intelligence report, forecasting future sales
- City wide knowledge of competition properties activities and new potential business opportunity, work action plans around it
- Worked with DOSM Planning Marketing Calendar focusing on wedding segment of the property, media reach activities
- Top segment focused account management - EMC, travel agents, small regional planners
- Efficient in working on reports pertaining annual and monthly forecasting, understand the basic parameters considered for goal setting along with team goal setting, Lead management system and booking system reports
- Manage the accurate and timely forecast with help of revenue team recommendations
- Create sales plan with measurable incremental occupancy, average rates increase, volume business sense, food and banquet sales revenue incremental
- Work on the crossover and budget plans with support of team highlighting
- Lead Generation and revenue strategy for social segment Sales goals
- Organize property site inspection, proposals, contracts
- Also review the sensitive events/group BEO and offer all account guest smooth billing process
- Ensure customer satisfaction by providing exceptional experience, service plan, logistics and effective onsite management.
Wedding Sales Manager - Rooms & Catering (International project)
Marriott Marquis International Bangkok
05.2022 - 12.2022
- Major role to for business developing meeting, organize FAM trips and maintain market relations with planners
- Team Leader of a successful wedding team for selling 1500 plus rooms and 4500 sq mt Banqueting space (30 plus event venues) in Sukhumvit Bangkok
- Lead scheduling efforts with inter department and daily team meetings
- Consistently meet monthly revenue goals for wedding sales revenue production and strategy
- Conduct outside calls and Wedding Fair to promote and sell facilities and services
- Inspect other wedding venue for scope and opportunity analysis and prepare a future plan
- Work on the crossover and budget plans with support of team highlighting new potential business opportunity and plan
- Ensure customer/buyer satisfaction by providing exceptional service plan, design, logistics and effective onsite management
- Organize property site inspection, proposals, contracts, event orders and smooth billing process.
Project Managing & Digital Marketing - Business Development (International project)
Growth Natives
10.2020 - 05.2022
- Project management - coordinating and managing client projects around SEO/SEM, marketing database, email, social media and display ads campaigns
- Worked on projects for building an audience, identifying target audiences with digital campaigns to reach wider audiences online
- Research on the current trends and insights design, build and maintain for social media presence
- Worked with marketing strategies and digital tools like Klaviyo, Mailchimp to implement an effective digital campaign
- Strategized digital marketing campaigns, assigning tasks to the team and providing guidance to help them complete their individual project tasks
- Overseeing the Graphic Designer team for designs daily tasks and involving activities for their growth scope
- Additionally worked closely on organisation strategies for collaboration with agencies and other vendor partners.
Wedding Sales Manager - Rooms & Catering (International project)
Marriott Marquis International Bangkok
12.2019 - 08.2020
- Business developing meeting and market relation management
- Team Leader of a successful team in for MICE travel market in Bangkok
- Lead scheduling efforts with inter department and daily team meetings
- Maintain orderly work environment (meetings, office, supplies and equipment storage areas)
- Consistently meet monthly revenue goals for wedding sales revenue production and strategy
- Conduct outside calls with organizations to promote and sell facilities and services
- Inspect meeting & wedding venue space with more revenue opportunities and prepare a future plan
- Work on the crossover and budget plans and further segregate it with the team highlighting new potential areas to be worked on
- Ensure customer/buyer satisfaction by providing exceptional service - Perform, plan, design, logistics and effective onsite management
- Prepared accurate proposals, contracts, event orders and billing.
Assistant Sales Manager - Rooms & Catering
JW Marriott Chandigarh
11.2017 - 11.2019
- As part of Sales Unit, I am responsible for maximizing business from the existing serviced accounts and acquisition of new accounts in city
- This involved establishing viable sales leads through networking activities and business relationship with Major accounts for the hotel
- Designed and ensured compliance to department budget
- Collaborating with the Top Wedding planners & decorators
- I have successfully handled almost 5 years of consecutive wedding season single handedly for the JW Marriott property
- January 2019 onwards discovering new challenges and move to handling important accounts for the Government, Media and Pharma of corporate segment.
Sales Executive - Rooms & catering
JW Marriott Chandigarh
11.2015 - 10.2017
- The role entailed servicing of key city wedding accounts
- Additionally planning WOW Site inspection for Destination Wedding group
- Managed out door catering requirements
- Maintaining a positive, cooperative work environment and intern department relation.
Sales Coordinator
JW Marriott Chandigarh
06.2014 - 11.2015
- Worked on structuring event booking and maximizing the hotel Food and beverage revenue
- Worked on software opera for maintain the account profiles and managing the daily operations
- Maintained administrative departmental procedures and daily reports for pick up
- Demonstrated teamwork by cooperating and assisting co-workers as needed.
Guest Relation Associate
The Park Plaza hotel
10.2013 - 01.2014
- Understood the inter departmental relation and coordination of daily tasks
- Assisted supervisor for daily operational tasks at the front desk
- Developed virtual concierge for effective service delivery for the guests using minimum operating cost and multi task
- Specialized in front office operations of check in check out, cash handling, daily reports and most importantly building guest relation.
Education
School Education -
Sacred Heart Senior.Sec. School Chandigarh
Bachelors in hospitality tourism Hotel and Aviation management -
Osmania university
01.2013
Senior School Education in Stream Arts -
Sharda Sarvhitkari School Chandigarh
01.2010
Skills
- Sales Coaching
- Negotiation expertise
- Rapport and relationship building
- Performance tracking and evaluations
Personal Information
- Date of Birth: 11/02/90
- Nationality: Indian
Timeline
Senior Sales Manager - Rooms & Catering
JW Marriott Chandigarh
01.2023 - 07.2023
Wedding Sales Manager - Rooms & Catering (International project)
Marriott Marquis International Bangkok
05.2022 - 12.2022
Project Managing & Digital Marketing - Business Development (International project)
Growth Natives
10.2020 - 05.2022
Wedding Sales Manager - Rooms & Catering (International project)
Marriott Marquis International Bangkok
12.2019 - 08.2020
Assistant Sales Manager - Rooms & Catering
JW Marriott Chandigarh
11.2017 - 11.2019
Sales Executive - Rooms & catering
JW Marriott Chandigarh
11.2015 - 10.2017
Sales Coordinator
JW Marriott Chandigarh
06.2014 - 11.2015
Guest Relation Associate
The Park Plaza hotel
10.2013 - 01.2014
School Education -
Sacred Heart Senior.Sec. School Chandigarh
Bachelors in hospitality tourism Hotel and Aviation management -
Osmania university
Senior School Education in Stream Arts -
Sharda Sarvhitkari School Chandigarh
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