GREEDHARAN B
Bengaluru
Summary
Accomplished Senior Transaction Specialist at JP Morgan Chase with expertise in ATM settlements and claims management. Excelled in fraud detection, reducing financial exposure by 20%. Proven leader in digital transformation and process improvement, enhancing operational efficiency. Strong communicator with a track record of successful stakeholder collaboration and audit support.
Overview
14
14
years of professional experience
Work History
Senior Transaction Specialist - ATM Claims & Exceptions
JP Morgan Chase
Bengaluru
01.2016 - Current
- Resolved ATM claims, customer disputes, and GL exceptions within defined SLAs to enhance customer satisfaction and operational efficiency.
- Managed end-to-end ATM settlements including cash deposits, withdrawals, and check transactions, ensuring accurate and timely reconciliation.
- Identified, monitored, and reported suspicious and fraudulent activities, reducing financial exposure.
- Supported internal and external audits for high-value transactions to mitigate AML and operational risks.
- Coordinated with branches, vendors, and cross-functional teams to address escalations and recover missing funds, ensuring compliance and minimizing financial risk.
- Acted as E2E process expert, ensuring SOPs, training documents, and risk controls were consistently updated.
- Acted as Digital Transformation SPOC and coordinated with IT teams on automation, process re-engineering, and KPI enhancements.
Assistant Manager
HDFC Bank Ltd.
Bengaluru
01.2012 - 01.2015
- Supervised daily branch operations, cash management, and transaction processing.
- Managed customer relationships to enhance service standards and drive satisfaction.
- Resolved customer queries and complaints with a focus on quick and effective resolution.
- Cross-sold banking products including savings accounts, loans, credit cards, insurance, and investments.
- Ensured adherence to banking regulations, internal controls, and security procedures.
- Supervised and mentored junior staff to improve performance and foster collaboration.
- Assisted in achieving sales targets by identifying new business opportunities.
- Monitored branch KPIs including profitability, customer acquisition, and retention.
Education
MBA -
KPR SCHOOL OF BUSINESS
COIMBATORE06-2012
Bachelor of Arts - Commerce
KONGUNADU ARTS AND SCIENCE COLLEGE
COIMBATORE06-2010
Skills
- Claims management
- Fraud risk management
- Audit compliance
- Financial reporting
- General ledger reconciliation
- Vendor management
- SAP transformation
- Process automation
- Advanced Excel proficiency
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Hobbies and Interests
- Listening to music
- Playing cricket
Awards
- Awarded Best Employee of the Quarter for excellence in productivity, quality, and efficiency.
- Recognized with Shared Value Cards for Ownership and Service excellence.
- Active contributor in Q Boards (PMR), Huddle Boards, Town Halls, and CCB-wide initiatives.
- Conducted team training sessions and delivered regular performance presentations.
Languages
English
Proficient (C2)
C2
Timeline
Senior Transaction Specialist - ATM Claims & Exceptions
JP Morgan Chase
01.2016 - Current
Assistant Manager
HDFC Bank Ltd.
01.2012 - 01.2015
MBA -
KPR SCHOOL OF BUSINESS
Bachelor of Arts - Commerce
KONGUNADU ARTS AND SCIENCE COLLEGE