Hi, I’m
G Chandra Shekar
Retail Sales
Bengaluru,
Summary
Pragmatic Store Manager delivering exemplary sales and marketing skills. Bilingual and effective in working with peers, sales associates and upper management. Customer-focused proudly offering background in quality service and promoting memorable guest experiences with 18+ years of experience. Hardworking and passionate job seeker with strong organizational skills eager to secure Cluster Manager position. Ready to help team achieve company goals.
Overview
20
years of professional experience
Work History
Ample TechnologiesBengaluru
Store Manager
10.2022 - Current
Job overview
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mentored team members to enhance professional development and accountability in workplace.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Trained Team members in successful strategies to meet operational and sales targets.
- Streamlined processing of defective and clearance items to increase productivity.
Ample Technologies PVT LTDBengaluru
Assistant Store Manager
01.2018 - 09.2022
Job overview
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained and managed associates in customer service and sales techniques.
- Trained Team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Streamlined processing of defective and clearance items to increase productivity.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Ample Technologies PVT LTDBengaluru
Supervisor
04.2014 - 12.2017
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operations and Training and always monitored them on floor and checked their conversation, thus ensuring no wrong info given to customers.
- Developed training manual to use for reference and gave training for all staffs including new comers and seniors.
- Maintained compliance with company policies, objectives, and communication goals.
- Developed training, task and process guidelines and communicate clear and concise directions to employees.
- Set the overall vision and provided team leadership, ensured no shrinkage even during absence of Manager in store.
- Handled customer complaints, resolve issues.
- Evaluated employee performance and coached and trained to.
- improve weak areas.
- Ensure no shrinkage.
William PennBengaluru
Store Manager
04.2003 - 09.2013
Job overview
- Trained and managed associates in customer service and sales techniques.
- Trained Team members in successful strategies to meet operational and sales targets
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Maintained customer satisfaction with quick and professional handling of product returns
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Streamlined processing of defective and clearance items to increase productivity
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Ensure no shrinkage
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Mentored newly hired employees on operations and Training and always monitored them on floor and checked their conversation, thus ensuring no wrong info given to customers
- Developed training manual to use for reference and gave training for all staffs including new comers and seniors
- Maintained compliance with company policies, objectives, and communication goals
- Developed training, task and process guidelines and communicate clear and concise directions to employees
- Set the overall vision and provided team leadership, ensured no shrinkage even during absence of Manager in store
- Handled customer complaints, resolve issues
- Evaluated employee performance and coached and trained to improve weak areas
- Ensure no shrinkage
- Managed store organization, maintenance, and purchasing functions
- Submitted reports to senior management to aid in business decision-making and planning
- Completed routine store inventories
- Kept orderly and accurate accounting records by monitoring sales documentation
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Optimized store displays and appearance via strategic merchandising.
Education
St. Joseph's Evening College
PUC from Commerce
Skills
Order management
Relationship building and management
Maximizing profitability
Team leadership and coaching
Staff training and development
Staff Management
Store displays
Training and mentoring
Customer Response
Timeline
Store Manager
Ample Technologies
10.2022 - Current
Assistant Store Manager
Ample Technologies PVT LTD
01.2018 - 09.2022
Supervisor
Ample Technologies PVT LTD
04.2014 - 12.2017
Store Manager
William Penn
04.2003 - 09.2013
St. Joseph's Evening College
PUC from Commerce