G. Durga Prasad

• Monitor and direct performance by analyzing the branch performance scorecard (Performance Management and Risk Framework) and management information
• Manage end-to-end processes including workforce planning, recruitment, performance management and all people management practice
• Makes timely and effective decisions related to personnel, assets, customers, sales, operations and management team to continuously improve performance

• Increased branch revenue with deposit and investment balance growth of over 100% in 2023.
• Developed a high-performing team through targeted recruitment, training, and coaching initiatives.
• Enhanced customer satisfaction with responsive service and timely resolution of issues.
• Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.

• Organized promotional events and interacted with community to increase sales volume.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Managed accounts to retain existing relationships and grow share of business.
• Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.

• Finding creative ways to motivate employees to reach and exceed daily, weekly and monthly sales goals, all while providing the highest quality of customer service to all customers
• Developing, nurturing and maintaining relationships with referral partners, small business owners, COIs, and realtors
• Generating leads for branch through banking lists and creativity that lead to banking opportunities
• Provide financial support for excess and obsolete inventory reserve, capital investment analysis and fixed asset accounting
• Delegating tasks to employees appropriately while encouraging growth and career development
• Introducing all new business and personal banking relationships to celebrate their account opening, ensuring they are receiving a great customer experience and promoting the products that may have been missed
• Reviewing all new business accounts and business and personal loan applications before submission.

• Strictly adhering to the KYC guidelines and updating self on the latest circulars and developments banking policies and guidelines
• Generating the new leads of the customers and which they want the services we are providing
• We are handling the operational functions and key handling
• Cross selling of life and general insurance policies, Mutual funds, Credit cards etc
• Selling bank products like CASA, Personal loans, Business loans, Home loans, Auto loans etc
• Handling the banking and investment related queries of the customers and providing desired solutions in time
• Handling the govt projects and govt accounts
• Achievements: Highest ever Acquisition of Rs.3 core from NTB clients in the month of December and won award for the CH, in 2018
• Getting a very good appreciation from life insurance of Zonal Head in 2019
• High ticket size business loan closed month of November 2019, value of 6 crores
• I am qualified witch is the initiate contest of PROTUCTION WARRIORS & RANG BARSE from the management of HDFC BANK LTD (2020-2021).

• Responsible for acquisition NTB customers and service to existing customers
• Mapping client's requirements and providing them expert advisory services pertaining to selection of various financial products
• Building and strengthening relationships with key accounts; ensuring high customer satisfaction by providing them with complete product support
• Cross sell Life insurance, General Insurance, Mutual Funds and Asset Products
• Informs customers of new products or product enhancements to further expand the banking relationship
• Ensuring of all KYC of the documentation process
• Lobby Management and Queue handling
• Achievements: Highest ever Acquisition of Rs.1 core from NTB clients in the month of JFM and won award for the Zonal Head, for 2016
• Best CSM in the region consecutively form 2016
• Achieved the gold medal in life insurance contest in Oct 2016, and qualify the Gala night contest of Aug 2017
• Achieving the contests of health insurance every year.

· Worked as a Sales Executive in JOYALUKKAS Pvt.Ltd., Panjagutta Hyderabad From 18th Jun 2013 to 14th Sep 2015.

• Developed sales strategy based on research of consumer buying trends and market conditions.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

• Increased team productivity with effective communication and collaboration strategies.
• Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
• Maintained accurate records for client accounts, ensuring timely payments and proper documentation.

• Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
• Increased overall annual sales 80% by incorporating several quality process improvements within branch.
• Mentored junior staff members, cultivating a culture of continuous learning and development.
• Closed average of 30 Laksh loans per month.
• Complied with regulatory guidelines and requirements.
• Generated financial and operational reports to assist management with business strategy.
• Selling bank products like CASA, LAP, Business loans, Home loans, etc.
• Developed strategic plans for day-to-day financial operations.