Geet Sapra
Gurgaon
Summary
Dynamic Travel Consultant accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel.
Overview
5
5
years of professional experience
Work History
Travel Consultant
Mann Travels (Smartcall Infotech)
Gurgaon
04.2021 - Current
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Verified accuracy of all documents related to customer's trip before issuing tickets.
- Searched and confirmed travel reservations for customers.
- Used company tools and systems to complete requests.
CRM
PropReturns Technologies Pvt. Ltd
Gurgaon
01.2022 - 01.2023
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Addressed inquiries from clients and department team members.
- Provided training and support for team members on how to use the CRM system effectively.
- Drove customer escalations to resolution by engaging directly with clients.
- Developed customer segmentation strategies for CRM to maximize marketing efforts.
- Integrated multiple systems into one unified CRM platform to streamline customer service operations.
- Created detailed reports on customer activity, including purchase history and preferences.
- Collaborated with product development teams to share customer feedback and drive product improvements.
Counsellor
AIM
Gurgaon
01.2020 - 01.2021
- Counseling the walk-in candidates
- Enrolling the candidates in Management and IT courses
- Calling and follow up with the candidates for enrollments
- Guiding the candidates in online enrollment process
- Closely working with the team to get the sales target achieved
- Mailing the entire course details to the prospective candidates
- Maintaining the students’ database
- Encourage students towards their weekend classes
Education
Bachelor of Arts (B.A) -
Kurukshetra University
Bachelor of Education (B.ED) -
Kurukshetra University
Senior Secondary -
HBSE
Skills
- Ability to mix with people
- Effective conversation skills
- Customer handling skills
- Relationship Building
Roles And Responsibilities
International Flight ticket booking (Australia & other countries), Outbound/Inbound calls to international customers for flight booking, Call to the new customer for the inventory, Online Inventory promotion, Text messages shoot up from the portal, Working for the customer requirement., Preparation of inventory MIS, Uploading Properties on the portal, talking to the consultants for the inventory details, sharing details with the clients., Potential lead generation from the calling., Counseling the walk-in candidates., Enrolling the candidates in Management and IT courses., Calling and follow up with the candidates for enrollments., Guiding the candidates in online enrollment process., Closely working with the team to get the sales target achieved., Mailing the entire course details to the prospective candidates., Maintaining the students’ database., Encourage students towards their weekend classes.
Hobbies and Interests
- Listening to music
- Singing
- Dancing
Timeline
CRM
PropReturns Technologies Pvt. Ltd
01.2022 - 01.2023
Travel Consultant
Mann Travels (Smartcall Infotech)
04.2021 - Current
Counsellor
AIM
01.2020 - 01.2021
Bachelor of Arts (B.A) -
Kurukshetra University
Bachelor of Education (B.ED) -
Kurukshetra University
Senior Secondary -
HBSE
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