Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

GEETA KAPOOR

NAVI MUMBAI

Summary

Dynamic Executive Manager with a proven track record at Expanded Polymer Systems, excelling in travel coordination and contract negotiation. Adapt at enhancing operational efficiency and fostering strong relationships, I thrive in fast-paced environments, ensuring seamless event management and exceptional customer service. Committed to driving team performance and achieving organizational goals.

Overview

22
22
years of professional experience

Work History

Executive Manager Administration

Expanded Polymer Systems Private Limited
Navi Mumbai
05.2012 - Current
  • Booking flight tickets and train tickets as per the requisition received with approval of CMD
  • Hotel bookings and cab bookings.
  • Staff Picnic arrangements in both the cases (01 day / same day return)
  • Processed documentation
  • Reviewed visa applications for compliance with immigration regulations and policies.
  • Assisted applicants by providing information about visa procedures and necessary documents.
  • Processed visa applications, analysing documents for validity.
  • Managed documentation and contracts for event bookings efficiently.
  • Utilized booking software to streamline reservation processes effectively.
  • Developed and maintained relationships with travel agents , hotels regularly for bookings.
  • Organized travel arrangements for employees attending events seamlessly.
  • Oversaw daily operations of multiple business units.
  • Managed a staff of 10 employees, performance reviews, coaching, and disciplinary action.
  • Negotiated contracts with vendors, suppliers, customers, and other partners.
  • Printing stationary like letter Heads / Envelopes / Gate Pass / Cash Vouchers / Labels / Production books / Lab books for mumbai Office / Cannon Office / Dahej Office / All godowns is taken care and record is maintained for the same. Cordinating with the printer for the timely order delivery
  • Monthly and Yearly Stationary requirements nsuring that the material reaches every department and every godown on time.
  • Created short-term and long-term goals to ensure successful operations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Many other requirements like Staff Uniform, Workers Uniform, ID Cards, SIM Issuance are take care of.

Receptionist

Expanded Polymer Systems Private Limited
Navi Mumbai
05.2011 - Current
  • Greeted visitors and clients, creating a welcoming environment.
  • Managed multi-line phone system, directing calls to appropriate staff.
  • Processed incoming and outgoing mail efficiently and accurately.
  • Coordinated office supplies inventory and conducted regular restocking.
  • Maintained cleanliness and organization of reception area for professionalism.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Reservation Executive

HOTEL TUNGA REGENCY
VASHI
05.2004 - 11.2010
  • Managed guest reservations using hotel management software and systems.
  • Assisted guests with inquiries about room availability and hotel services.
  • Processed special requests and arrangements for guest accommodations.
  • Coordinated with front desk and housekeeping for seamless guest experiences.
  • Maintained accurate records of reservations and cancellations in the database.
  • Communicated with guests via phone and email to confirm bookings.
  • Provided expert assistance to handle telephone, digital and in-person requests for bookings and service assistance.
  • Assisted with group bookings by coordinating room blocks and organizing event details with clients.

Front Office Assistant

FARIYAS
COLABA MUMBAI
04.2003 - 12.2004
  • Managed front desk operations and coordinated visitor check-ins and appointments.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Handled Check outs and Bill Desk
  • Started learning reservations and event management

Education

Bachelor of Mass Media - Mass Media

Tilak College
Vashi
06-2008

Aviation And Hospitality Management - Aviation And Hospitality Management

AHA Institute
Dadar
06-2005

High School Diploma -

SK RAI COLLEGE
CHEMBUR
06-2003

SSC - Middle School Education

Modern English School
Chembur
03-2002

Skills

  • Contract negotiation
  • Event management
  • Travel coordination
  • Documentation processing
  • Booking software
  • Customer relationship management
  • Staff performance evaluation
  • Problem solving
  • Effective communication
  • Time management
  • Workflow management
  • Cost reduction
  • Policy development
  • Human resources management
  • Corporate communications
  • Employee engagement
  • Teamwork and collaboration
  • Desktops, laptops, and mobile devices
  • Relationship building
  • Customer service
  • Staff management
  • Time management abilities
  • Teamwork

Affiliations

  • I love to listen music, especially old songs
  • I am fond of walking and have participated in many marathons and walkathons
  • I have lots of interest in Visa Documentations and i have a dream of joining Indian Embassy if i get a chance

Timeline

Executive Manager Administration

Expanded Polymer Systems Private Limited
05.2012 - Current

Receptionist

Expanded Polymer Systems Private Limited
05.2011 - Current

Reservation Executive

HOTEL TUNGA REGENCY
05.2004 - 11.2010

Front Office Assistant

FARIYAS
04.2003 - 12.2004

Bachelor of Mass Media - Mass Media

Tilak College

Aviation And Hospitality Management - Aviation And Hospitality Management

AHA Institute

High School Diploma -

SK RAI COLLEGE

SSC - Middle School Education

Modern English School

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