Summary
Overview
Work History
Education
Skills
Hobbies and Interests
ADDITIONAL INFORMATION
Languages
Timeline
Generic
Geeta Koranaga

Geeta Koranaga

Gurugram

Summary

Throughout the journey of more than 2 Years’ experience has enabled me to learn interaction skills and different languages that have personally helped me to successfully attaining my work by making sure that guest is happy and satisfied. Over these experiences I have found that I am well versed with the perspective of communication and resolving of guest conflicts to make them easy.

Overview

3
3
years of professional experience

Work History

Reservation executive

Regenta Suite Gurugram
Gurugram
06.2025 - Current
  • Booking & Guest Handling
  • Handled hotel and travel reservations via phone, email, and online platforms with high accuracy.
  • Assisted guests with booking inquiries, date changes, cancellations, and special requests.
  • Ensured every reservation was correctly logged, confirmed, and followed up on as per standard procedure.
  • Responded promptly to last-minute reservation changes, ensuring guest satisfaction.
  • Coordination & System Management
  • Coordinated with front office, housekeeping, and sales teams for smooth room assignment and guest experience.
  • Balanced overbooking strategy with walk-in management to reduce lost revenue.
  • Managed group bookings, VIP reservations, and corporate account allotments.
  • Handled complaints or booking disputes with diplomacy and quick problem-solving.
  • Maintained positive guest relationships, leading to repeat business and strong online reviews.
  • Coordinated daily with front office and sales departments to maximize occupancy and optimize revenue.
  • Delivered excellent customer service from pre-arrival to post-departure communication.
  • Maintained guest records, confirmation letters, and booking reports for management

FRONT OFFICE AS A TEAM LEADER

Hotel Holiday Inn Express Sector 50
02.2024 - 06.2025
  • Manage online and phone reservations.
  • Inform guests about payment methods and verify their credit card data.
  • Making Reservation, Group Booking
  • Proper record keeping of guest profiles, finance and reservation reports
  • Responding to guest queries and complaints in efficient manner and providing proper service recovery
  • Maintaining problem tracker and escalating serious complaints to higher management
  • Helping management in maintaining company’s social media profile by enhancing positive feedback surveys through providing better services and strong guest relations.
  • Proper record keeping of guest profiles finance and reservation reports.
  • Handling night manager responsibilities.
  • Managing OTA rates and keeping an eye on competitor hotel rates.

RECEPTION IN FRONT OFFICE

Hotel Radisson Noida Sector 55
Noida
04.2023 - 02.2024
  • Welcoming and greeting to the guest in professional manner.
  • Receive guest’s requests in professional and timely manner.
  • Seamless check in and check out during arrival and departure time frame.
  • Assist and answer the guest questions with correct information.
  • Make a courtesy call to the guest to make sure that guests are satisfied with the services
  • About A&D (Arrival and departure)

GSAIN FRONT OFFICE

Hotel Holiday inn express and Suite OMR Bangalore
Bangalore
03.2022 - 04.2023
  • Welcoming and greeting to the guest in professional manner
  • Worked with guests first hand making sure everyone came in and left out Restaurant with satisfaction.
  • Maintain neat and clean working station.
  • Answered phones, took down reservation and called back guest to confirm reservation
  • Respond appropriate to guest complaint sand bring any issues to attention of manager.
  • Provided highest quality of services to the guest.
  • Making C- FROM

Education

Diploma - Aviation hospitality and travel management

Tritiya Air hostess Academy
Delhi
01.2020

10th -

UK Board Vivekananda Vidya Mandir
Uttarakhand

12th -

UK Board SD Surendar Nath
Uttarakhand

Skills

  • Communication
  • Problem Solving
  • Time Management
  • Fast Learner
  • Customer Service
  • Teamwork
  • Leadership
  • Microsoft Office
  • Communication Skills
  • Multitasking Skills
  • Reservation management
  • Customer relationship management
  • Booking system operations
  • Guest communication
  • Complaint resolution
  • Team coordination

Hobbies and Interests

Hobbies and interests, Exploring new cultures Traveling, Meeting New people

ADDITIONAL INFORMATION

  • Carrier Objective
  • To being an eloquent and enthusiastic person and performer throughout all my duties in the sense of growth and development of company’s fame in any way of team work or independent. Where I can utilize my problem-solving skills to analyze and resolve the issue and conflicts of guest effectively and efficiently.

Languages

English, Hindi

Timeline

Reservation executive

Regenta Suite Gurugram
06.2025 - Current

FRONT OFFICE AS A TEAM LEADER

Hotel Holiday Inn Express Sector 50
02.2024 - 06.2025

RECEPTION IN FRONT OFFICE

Hotel Radisson Noida Sector 55
04.2023 - 02.2024

GSAIN FRONT OFFICE

Hotel Holiday inn express and Suite OMR Bangalore
03.2022 - 04.2023

Diploma - Aviation hospitality and travel management

Tritiya Air hostess Academy

10th -

UK Board Vivekananda Vidya Mandir

12th -

UK Board SD Surendar Nath

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Geeta Koranaga