Geeta Rani
HR Operations, Backend HR
Hyderabad,Telengana
Summary
An award-winning, mid-career Operations leader with a track record of 15 years in Blue Chip Multinationals. A high-performance oriented professional in Collection and Data Analysis, Payroll and HR Shared Services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Language
Work History
Case Manager
Dell Corporation
06.2022 - 06.2023
- Back End operations issues related to pay slips and payroll handled one on one basis via mail and calls to US/UK employees leading High employee satisfaction
- Managed overtime, overtaxed, tax, attendance for dell employees resulting in positive feedback
- Consistently enhanced and improved key metrics around payroll management.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information
Assistant Manager
Broadridge India
03.2021 - 05.2022
- Backend HR operations backend transfer shares from one shareholder to another
- Managed US shareholders personal data, confirming full understanding before addressing concerns
- Led projects and analyzed data to identify opportunities for improvement.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability
- Improved customer satisfaction by addressing and resolving complaints promptly
Case Manager – Senior HR Specialist
Amazon India
10.2019 - 02.2021
- Managing Sick Leave and Loss of Pay requests for all employees across Pan India
- Educating employees regarding Amazon India leave policy and advising them best to utilize their leaves from their available leave
- This resulted in higher employee delight
- Update balances basis on purpose of leaves
- Ensuring end to end processing of leave requests
- Sending file to payroll team within tight deadlines
- Validating supporting medical documents for sick leave and Loss of Pay requests and coordinating with concerned business leaders.
Feedback Analyst R&D - WXPO
Microsoft India Corporation
01.2015 - 09.2018
- Customer insights analysis related to WXPO (Word, Excel, PowerPoint, One Note)
- Regular processing of customer feedback and Categorization of incoming Feedback
- Analyze customer data for new emerging issues & top issues by various pivots (geo/model/language etc)
- Regular status reporting of feedback trends by categories, status of user feedback bugs etc
- End user follow ups
- Respond to user queries to improve app rating in beta communities.
Payroll: Level – G1L2: SAP End User
ADP
02.2016 - 12.2015
- Served more than 200 clients to service front end calls, Issue log (CRM Portal in SAP) raised by all the employees and managers of all our clients
- Responsibilities include taking client calls and working on the individual issues rose
- Responsible for taking escalation calls for the toughest clients like American Express, Citi Bank, Microsoft, Apple Etc
- Handling all types of Pay issues for employees & managers of all the companies
- Providing the complete breakdown of the pay slip: Explaining Tax, National insurance, calculation and other components on pay slip
- Checking the input related issues of the clients
- Working on SAP system and handling access related issues with clients
- Creating ESS/MSS Portal access for the clients whenever required
- Responsible for delivering weekly monthly dashboards for all the clients
- Training the new hires on process in depth
- Conducted CRM system training for the new hires
- A part of the cultural team to conduct events in ADP.
Process Associate – Collections COE
GENPACT
09.2007 - 12.2015
- Worked in a team dealing with delinquent accounts of private labelled credit card
- Making Out-Bound calls to intimate customers about their Account's delinquent status creating urgency and negotiating for prompt payment
- As a part of the manual team, I used different strategies and plans to collect on high balance accounts
- Take care of the leave record of the team Send reports to the managers
- Engaged in escalated supervisory calls
- Train the new hires and help them come up the learning curve
- Been a part of the pilot teams for a new process handling accounts with high balances and difficult customers
- Preparing and working according to the Strategies to meet performance needs
- Working as per State-laws and updates by Compliance.
Education
Bachelor of Science -
St Georges Girls Grammar School
HyderabadSkills
Developing Targets Collaboratively to the team biased on Requirements
Review team members work and provide feedback accordingly
Ensure Consistently high quality of work is delivered to management
Keep a tab on the Monitor performance of the team by giving regular feedback
Bring the team members to Enhance the learning curve by continuous training
MS-Office- Word, Excel, Power Point, Internet and Email operations
Working on SAP system
Case management
Documentation proficiency
Accomplishments
- Have been rewarded for performing well in the year 2007
- Have been a Six Sigma player with no compliance defects.
- A part of the HR Reach team which solves the HR related issues of the employees.
- Have been presented with a bronze award for my performance.
Personal Traits Strengths
- Communication skills
- Relationship building & interpersonal skills.
- Strong analytical, problem solving & organizational abilities.
- Possess a flexible and detail-oriented attitude.
- Meeting Larger objectives without getting lost in specifics.
- A quick learner with a “can do” attitude.
- Hard work and Problem-solving attitude helped me overcome the obstacles in my work
- Managing change and conflicts.
- Change Management experience through handling conflicts and chaos
Timeline
Case Manager
Dell Corporation
06.2022 - 06.2023
Assistant Manager
Broadridge India
03.2021 - 05.2022
Case Manager – Senior HR Specialist
Amazon India
10.2019 - 02.2021
Payroll: Level – G1L2: SAP End User
ADP
02.2016 - 12.2015
Feedback Analyst R&D - WXPO
Microsoft India Corporation
01.2015 - 09.2018
Process Associate – Collections COE
GENPACT
09.2007 - 12.2015
Bachelor of Science -
St Georges Girls Grammar School