Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Traits Strengths
Timeline
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Geeta Rani

HR Operations, Backend HR
Hyderabad,Telengana

Summary

An award-winning, mid-career Operations leader with a track record of 15 years in Blue Chip Multinationals. A high-performance oriented professional in Collection and Data Analysis, Payroll and HR Shared Services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
1
1
Language

Work History

Case Manager

Dell Corporation
06.2022 - 06.2023
  • Back End operations issues related to pay slips and payroll handled one on one basis via mail and calls to US/UK employees leading High employee satisfaction
  • Managed overtime, overtaxed, tax, attendance for dell employees resulting in positive feedback
  • Consistently enhanced and improved key metrics around payroll management.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information

Assistant Manager

Broadridge India
03.2021 - 05.2022
  • Backend HR operations backend transfer shares from one shareholder to another
  • Managed US shareholders personal data, confirming full understanding before addressing concerns
  • Led projects and analyzed data to identify opportunities for improvement.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability
  • Improved customer satisfaction by addressing and resolving complaints promptly

Case Manager – Senior HR Specialist

Amazon India
10.2019 - 02.2021
  • Managing Sick Leave and Loss of Pay requests for all employees across Pan India
  • Educating employees regarding Amazon India leave policy and advising them best to utilize their leaves from their available leave
  • This resulted in higher employee delight
  • Update balances basis on purpose of leaves
  • Ensuring end to end processing of leave requests
  • Sending file to payroll team within tight deadlines
  • Validating supporting medical documents for sick leave and Loss of Pay requests and coordinating with concerned business leaders.

Feedback Analyst R&D - WXPO

Microsoft India Corporation
01.2015 - 09.2018
  • Customer insights analysis related to WXPO (Word, Excel, PowerPoint, One Note)
  • Regular processing of customer feedback and Categorization of incoming Feedback
  • Analyze customer data for new emerging issues & top issues by various pivots (geo/model/language etc)
  • Regular status reporting of feedback trends by categories, status of user feedback bugs etc
  • End user follow ups
  • Respond to user queries to improve app rating in beta communities.

Payroll: Level – G1L2: SAP End User

ADP
02.2016 - 12.2015
  • Served more than 200 clients to service front end calls, Issue log (CRM Portal in SAP) raised by all the employees and managers of all our clients
  • Responsibilities include taking client calls and working on the individual issues rose
  • Responsible for taking escalation calls for the toughest clients like American Express, Citi Bank, Microsoft, Apple Etc
  • Handling all types of Pay issues for employees & managers of all the companies
  • Providing the complete breakdown of the pay slip: Explaining Tax, National insurance, calculation and other components on pay slip
  • Checking the input related issues of the clients
  • Working on SAP system and handling access related issues with clients
  • Creating ESS/MSS Portal access for the clients whenever required
  • Responsible for delivering weekly monthly dashboards for all the clients
  • Training the new hires on process in depth
  • Conducted CRM system training for the new hires
  • A part of the cultural team to conduct events in ADP.

Process Associate – Collections COE

GENPACT
09.2007 - 12.2015
  • Worked in a team dealing with delinquent accounts of private labelled credit card
  • Making Out-Bound calls to intimate customers about their Account's delinquent status creating urgency and negotiating for prompt payment
  • As a part of the manual team, I used different strategies and plans to collect on high balance accounts
  • Take care of the leave record of the team Send reports to the managers
  • Engaged in escalated supervisory calls
  • Train the new hires and help them come up the learning curve
  • Been a part of the pilot teams for a new process handling accounts with high balances and difficult customers
  • Preparing and working according to the Strategies to meet performance needs
  • Working as per State-laws and updates by Compliance.

Education

Bachelor of Science -

St Georges Girls Grammar School
Hyderabad

Skills

Developing Targets Collaboratively to the team biased on Requirements

Accomplishments

  • Have been rewarded for performing well in the year 2007
  • Have been a Six Sigma player with no compliance defects.
  • A part of the HR Reach team which solves the HR related issues of the employees.
  • Have been presented with a bronze award for my performance.

Personal Traits Strengths

  • Communication skills
  • Relationship building & interpersonal skills.
  • Strong analytical, problem solving & organizational abilities.
  • Possess a flexible and detail-oriented attitude.
  • Meeting Larger objectives without getting lost in specifics.
  • A quick learner with a “can do” attitude.
  • Hard work and Problem-solving attitude helped me overcome the obstacles in my work
  • Managing change and conflicts.
  • Change Management experience through handling conflicts and chaos

Timeline

Case Manager

Dell Corporation
06.2022 - 06.2023

Assistant Manager

Broadridge India
03.2021 - 05.2022

Case Manager – Senior HR Specialist

Amazon India
10.2019 - 02.2021

Payroll: Level – G1L2: SAP End User

ADP
02.2016 - 12.2015

Feedback Analyst R&D - WXPO

Microsoft India Corporation
01.2015 - 09.2018

Process Associate – Collections COE

GENPACT
09.2007 - 12.2015

Bachelor of Science -

St Georges Girls Grammar School

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Geeta RaniHR Operations, Backend HR