Geeta Tiwari
Career Counselor | Business Development Specialist
Thane
Summary
A dynamic and results-oriented professional with a strong background in career consulting, client relationship management, and business growth strategies. A proactive problem-solver with exceptional analytical skills, communication expertise, and a commitment to continuous professional development.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Presales Manager
SearchLight HR
12.2024 - Current
- Conducted market research to identify new business opportunities and strengthen competitive positioning.
- Streamlined internal processes by creating and implementing efficient pre-sales procedures and documentation standards.
- Supported post-sales efforts by providing ongoing customer engagement, fostering long-term relationships and repeat business.
- Evaluated customer feedback to identify areas for improvement, leading to a more effective pre-sales process and greater client satisfaction.
- Facilitated business by implementing practical networking techniques.
Global Career Counselor
Y-Axis Overseas Careers
01.2024 - 12.2024
- Assessed client eligibility for immigration programs, delivering personalized and strategic guidance
- Maintained comprehensive knowledge of immigration laws and policies to provide informed and accurate counsel to clients
- Guided and counseled clients for overseas jobs and interviewing process
- Cultivated and sustained strong client relationships, significantly enhancing customer satisfaction and loyalty
- Analyzed sales performance metrics and prepared detailed reports for management to inform strategic decision-making
- Addressing client queries and concerns throughout the immigration process
Inside Sales Executive
SaffronStays
06.2023 - 12.2023
- Successfully closed deals with prospective guests, resulting in increase in revenue during my tenure
- Met monthly and quarterly sales targets set by managers and team, significantly contributing to the company's overall growth and success
- Built strong relationships with existing customers, resulting in increase in repeat bookings and enhanced customer loyalty
- Utilized CRM software proficiently to track customer interactions, record vital details, and streamline communication, leading to a notable improvement in customer service and overall satisfaction
- Actively participated in weekly sales meetings, fostering a collaborative environment and contributing valuable insights to enhance team performance and refine sales strategies
Inside Sales Representative
Laabdhi Outsource India Services
12.2021 - 05.2023
- Contacted potential clients and scheduled appointments to discuss products and services
- Researched and identified potential business leads through database mining and cold calling
- Followed up with potential clients and provided information as needed
- Maintained accurate and up-to-date records of all sales and customer interactions in the company's CRM system
- Assisted with the development and execution of sales strategies and plan
- Conducted market research to identify potential new customers, and opportunities
- Utilized various sales techniques and tools such as sales scripts and emails to effectively communicate with clients
Sales Executive
Hobspace
06.2021 - 11.2021
- Identified and targeted potential customers for the company's online classes
- Maintained relationship with potential customers
- Advised students and their parents on different course options available to them, based on their interest and abilities
- Managed the sales process from start to finish, including tracking leads, following up on inquiries and maintaining accurate records of sales activity
- Met sales targets and also worked as a Renewal executive and renewed the existing customers
Post Sales Coordinator
Club7 Holidays Pvt. Ltd
10.2019 - 02.2021
- Organized and coordinated international and domestic travel arrangements for up to 400 passengers including flights, hotels, car rentals, and other travel arrangement
- Handled customer inquiries and requests related to post-sales issues, such as changes to travel plans, cancellations, and refund
- Worked with sales team to ensure the travel group orders were processed accurately and efficiently
- Communicated with customers to keep them informed of the status of their travel arrangements
- Coordinated with other departments, such as finance and customer service, to resolve any issues that may arise during the post-sales process
Management Trainee
Cox and Kings Limited
03.2019 - 10.2019
- Arranged travel accommodations for groups and special needs of clients
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
Education
Masters - Tourism Management
Garware Institute of Career Education & Development
08.2017 - 04.2019
B.A - Psychology
K.G. Joshi College of Arts & N.G Bedekar College of Commerce
08.2013 - 04.2016
Skills
- Career Coaching & Counseling
- Immigration & Visa Consulting
- Sales & Lead Generation
- Client Relationship Management
- Market Research
- Strategic Problem-Solving
- Effective Cold Outreach
Passions
- Dancing
- Reading
Timeline
Presales Manager
SearchLight HR
12.2024 - Current
Global Career Counselor
Y-Axis Overseas Careers
01.2024 - 12.2024
Inside Sales Executive
SaffronStays
06.2023 - 12.2023
Inside Sales Representative
Laabdhi Outsource India Services
12.2021 - 05.2023
Sales Executive
Hobspace
06.2021 - 11.2021
Post Sales Coordinator
Club7 Holidays Pvt. Ltd
10.2019 - 02.2021
Management Trainee
Cox and Kings Limited
03.2019 - 10.2019
Masters - Tourism Management
Garware Institute of Career Education & Development
08.2017 - 04.2019
B.A - Psychology
K.G. Joshi College of Arts & N.G Bedekar College of Commerce
08.2013 - 04.2016
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