Painting Digital Art Baking Traveling
Geetanjali
Business Operations Manager | Resource Management Specialist
Bangalore
Summary
Strategic and results-driven Business Operations Manager with 14+ years of experience in resource management, program leadership, and business operations across IT and presales domains. Proven ability to optimize resource allocation, drive process improvements, and enhance operational efficiency. Adept at cross-functional collaboration in global, multicultural environments, delivering value-aligned outcomes for international teams. Recognized for streamlining processes, building high-performing teams, and executing strategic initiatives that drive business success.
Overview
15
15
years of professional experience
2
2
Certifications
3
3
Languages
Work History
APAC Applications Solution Engineering (SE), Operations & Programs
Oracle India Pvt. Ltd.
12.2023 - Current
- Lead operations for a 200-member SaaS Solution Engineering unit spanning APAC regions
- Manage strategic go-to-market (GTM) planning, employee engagement, KPI tracking, and tool/process rollouts
- Drive operational excellence and process automation, ensuring efficiency and alignment with business goals
- Collaborate with cross-functional teams to execute strategic projects with measurable business impact
Resource Administrator - JAPAC HUB
Oracle India Pvt. Ltd.
11.2019 - 12.2023
- Directed resource allocation for Apps Backoffice teams (HCM, ERP, Cloud Operations) across APAC
- Conducted data-driven workforce planning using skill matrices, utilization metrics, and demand forecasting
- Ensured SLA compliance for staffing solutions while proactively managing escalations
- Spearheaded process improvements, optimizing staffing efficiency and cost savings across regions
Business Operations Professional - Resource & Capacity Management (R&CM)
IBM India Pvt. Ltd.
02.2014 - 10.2019
- Managed resource and capacity planning for ASEAN teams, maximizing revenue and profitability
- Developed utilization reports and insights, driving strategic workforce decisions
- Supported subcontractor hiring, quarterly planning, and financial target setting through data-driven insights
- Leveraged business analytics tools (Cognos, BI Explorer) to enhance performance and reporting accuracy
Senior Practitioner - National Australia Bank (NAB)
IBM India Pvt. Ltd.
08.2012 - 02.2014
- Delivered remote technical support and server management for critical banking systems
- Led change management, incident resolution, and system health checks to ensure seamless operations
- Mentored new hires and prepared performance dashboards for operational success tracking
Technical Support
GAP
01.2010 - 08.2012
- Provided technical support for system configurations, networking, and troubleshooting
- Managed incident ticketing processes using tools like IBM Manage Now and handled escalations
Education
Postgraduate Diploma - Information Technology
Symbiosis Centre For Distance Learning
PuneBachelor of Science - Information Technology
Kuvempu University
Shimoga, IndiaGNIIT - Software Engineering
NIIT
Skills
- Program & Project Management: Resource Allocation, Dependency Management, KPI Reporting
- Strategic Planning: Business Operations, Stakeholder Collaboration, Risk Management
- Process Optimization: Automation, SLA Compliance, Utilization Analysis, Cost Reduction
- Technical Proficiency: SaaS Applications, IT Strategy, Cognos, BI Explorer
- Leadership & Team Building: Employee Engagement, Performance Optimization, Change Management
Certification
Business Analysis and MS Office Proficiency (Oracle)
Accomplishments
- JAPAC Superstars Award – Collaboration Efforts (FY21 Q2)
- SPOT Awards – Contributions to SE Programs (FY22 Q4, FY23 Q4)
- Employee of the Quarter – Strategic Initiatives (FY23 Q1)
- IBM Excellence Award – Performance and CSAT Contributions (2013)
- Employee of the Year – NAB Project (2013)
Interests
Volunteering Projects
Volunteered for the below projects -
· FestOval 2024: Painting on Canvas Bags for a Cause (Dec 2024)
· PINK OCTOBER:Breast Health Education Awareness Campaign (Oct 2022)
· Spreading Happiness:Musical Interaction with Seniors at Old Age Homes (Dec 2021)
· Awareness on Child Sexual Abuse (CSA) – JAPAC SE Programs (Nov 2021)
· World Kindness Day:Joy of Saving Lives Initiative
Timeline
APAC Applications Solution Engineering (SE), Operations & Programs
Oracle India Pvt. Ltd.
12.2023 - Current
Resource Administrator - JAPAC HUB
Oracle India Pvt. Ltd.
11.2019 - 12.2023
Business Operations Professional - Resource & Capacity Management (R&CM)
IBM India Pvt. Ltd.
02.2014 - 10.2019
Senior Practitioner - National Australia Bank (NAB)
IBM India Pvt. Ltd.
08.2012 - 02.2014
Technical Support
GAP
01.2010 - 08.2012
GNIIT - Software Engineering
NIIT
Postgraduate Diploma - Information Technology
Symbiosis Centre For Distance Learning
Bachelor of Science - Information Technology
Kuvempu University
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