Geetanjali Nageshkar
Pune
Summary
Adept at steering complex projects to success, leveraging project management and team leadership skills at Ernst & Young, enhancing efficiency and stakeholder satisfaction. My approach combined rigorous risk analysis with effective communication, fostering team collaboration and driving significant improvements in program delivery and resource utilization.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Program Manager
Ernst & Young
07.2022 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Developed and maintained logistics workflows, procedures and reports.
- Built teams to address project goals and objectives for multiple projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
Program Manager
TCS Pune
11.2015 - 07.2022
- Streamlined internal processes through the development of standard operating procedures that enhanced overall efficiency within the organization's programs portfolio management team.
- Championed organizational change by promoting the adoption of innovative program management approaches that supported strategic goals and objectives.
- Collaborated with external partners such as vendors or consultants to secure necessary resources or expertise required for successful program execution.
- Identified risks and implemented mitigation strategies to minimize potential impact on project deliverables.
- Led cross-functional teams in the development, launch, and ongoing support of new programs while adhering to best practices in program management methodology.
- Facilitated efficient resource allocation by accurately forecasting project needs and coordinating with department heads for personnel assignments.
- Coordinated with stakeholders to gather requirements and develop detailed project specifications for optimal results.
- Maintained open lines of communication with stakeholders throughout the project lifecycle, effectively managing expectations and addressing concerns as they arose.
- Evaluated program outcomes against established goals, adjusting strategies as necessary to ensure continuous progress toward objectives.
- Improved program efficiency by streamlining processes and implementing effective project management strategies.
- Managed multiple projects simultaneously, ensuring timely completion and delivery within budget constraints.
- Established a culture of continuous improvement by identifying lessons learned and best practices from completed projects to inform the development of future initiatives.
- Enhanced team collaboration through regular communication and coordination of tasks among cross-functional teams.
- Provided mentorship and guidance to junior team members, fostering professional growth and enhancing their program management capabilities.
- Conducted regular status updates with senior leadership to keep them informed on project progress and address any challenges or opportunities that arose during implementation phases.
- Developed comprehensive project plans, outlining objectives, milestones, resources, and timelines for successful execution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Self Employed
Self Employed Insurance Group
01.2014 - 10.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Deputy Manager
HDFC Bank
06.2007 - 07.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Assistant Manager
ICICI Bank
01.2004 - 04.2007
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within department, implementing strategic initiatives to address gaps in performance or resources.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Implemented new systems for tracking key performance indicators, resulting in improved decision-making capabilities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Fostered a culture of continuous improvement by encouraging employees to share ideas on how to enhance their roles or the overall business operations.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Spearheaded critical projects from inception to completion, consistently meeting deadlines and exceeding expectations.
Focal
P & O Nedlloyd
03.2003 - 10.2003
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Trainee
SREI Securities
06.2002 - 03.2003
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via personal visits, telephone.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Acted with integrity, honesty and knowledge to promote culture of company.
Summer Trainee
Birla Global Asset Financials Ltd
04.2002 - 06.2002
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among 5 trainees, encouraging teamwork and problem-solving skills.
Education
MBA - Finance
Institute of Management & Entrepreneurship Devp
Pune 07.2000 - 05.2002
Bachelor's of Commerce - Banking And Finance
Ness Wadia College of Commerce
Pune 03.1997 - 04.2000
Skills
Project Management
Risk Analysis and Management
Team Leadership
Program Leadership
Stakeholder Management
Stakeholder Communications
Team Management
Scheduling and Planning
Project Lifecycle
Work Delegation
Budgeting and Resource Management
Certification
PMP
Timeline
Program Manager
Ernst & Young
07.2022 - Current
Program Manager
TCS Pune
11.2015 - 07.2022
Self Employed
Self Employed Insurance Group
01.2014 - 10.2015
Deputy Manager
HDFC Bank
06.2007 - 07.2008
Assistant Manager
ICICI Bank
01.2004 - 04.2007
Focal
P & O Nedlloyd
03.2003 - 10.2003
Trainee
SREI Securities
06.2002 - 03.2003
Summer Trainee
Birla Global Asset Financials Ltd
04.2002 - 06.2002
MBA - Finance
Institute of Management & Entrepreneurship Devp
07.2000 - 05.2002
Bachelor's of Commerce - Banking And Finance
Ness Wadia College of Commerce
03.1997 - 04.2000