Deepshikha Mahamuni
Delhi
Summary
Experienced Business Process Analyst with 3 years of expertise in handling US post-payroll issues. Proven track record in managing payroll concerns for AIG and Cigna employees. Adept at data analysis, problem-solving, and project management.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Wipro
09.2024 - 02.2025
- Managed post-payroll concerns for Cigna employees
- Assisted with payroll-related issues through phone and email communication
- Documented concerns and created support tickets for payroll team action
Business Process Analyst
DXC Technology
06.2021 - 05.2024
- Addressed post-payroll issues for AIG employees via phone and email
- Created support tickets for payroll team review and adjustments
- Ensured accurate documentation and resolution of payroll concerns
Education
Bachelor of Arts - English Literature
Dayal Singh Evening College
12.2020
Higher Secondary Education - Commerce
SKV Adarsh Nagar
05.2017
Skills
- Payroll Knowledge
- Data Analysis
- Technical Proficiency
- Attention to Detail
- Project Management
- Problem Solving
Languages
English
Deutsch
Hindi
Punjabi
Hobbies and Interests
- Reading books
- Exploring new places
Personal Information
- Father's Name: Mr. Ishwar Mahamuni
- Date of Birth: 08/16/00
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Customer Care Representative
Wipro
09.2024 - 02.2025
Business Process Analyst
DXC Technology
06.2021 - 05.2024
Higher Secondary Education - Commerce
SKV Adarsh Nagar
Bachelor of Arts - English Literature
Dayal Singh Evening College
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