Geetanjali Shah
Ghaziabad,UP
Summary
Responsible Senior Executive - Sales Support & Process Audit, passionate about delivering outstanding quality and service. Offering 6+ years of experience in industry with history of recognition for performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Executive - Sales Support & Process Audit
SI-UK
2022.09 - 2024.06
- Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports
- Provide administrative support to the sales team, including managing calendars, scheduling appointments, and organizing meetings •
- Assist in the preparation and generation of sales reports, presentations, and proposals •
- Collaborate with internal departments to ensure timely and accurate order fulfillment and resolve any issues or discrepancies.
- Provided timely and accurate assistance to customers over the phone, addressing inquiries and resolving issues effectively.
Senior MIS Executive
SI-UK
2020.08 - 2020.08
- Outlined MIS upgrade roadmap and ordered corrective actions to elevate performance •
- Determined data retention parameters based on organizational requirements •
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Collaborated with team members to improve processes and enhance customer satisfaction ratings.
MIS Executive
SI-UK
2018.07 - 2020.07
- Trained new employees on the proper use of various software applications, tools, devices in order to help them quickly acclimate themselves within their respective roles moving forward.
- Enhanced decision-making processes for management through timely delivery of accurate and relevant MIS reports.
- Utilized CRM software to maintain customer records and track interactions, ensuring data accuracy and confidentiality.
Education
Bachelor of Commerce - Commerce
DU (SOL)
New Delhi, India05.2019
MBA - Business Administration ( Distance Learning )
NMIMS
Mumbai, India04.2022
Skills
- Proficient in handling voice calls and responding to customer inquiries with clarity and professionalism.
- Strong verbal and written communication skills in [ Hindi, English ]
- Experience with customer relationship management (CRM) software.
- Ability to work efficiently in a fast-paced and dynamic environment.
- Excellent problem-solving skills and attention to detail.
Internships
YMCA, New Delhi
Junior Finance Executive
Nov 2015 - Dec 2015
Certification
YMCA , New delhi, India
2015-2016
Additional Information
- Availability: Full-time
- Willingness to work flexible hours including evenings and weekends as required.
Timeline
Senior Executive - Sales Support & Process Audit
SI-UK
2022.09 - 2024.06
Senior MIS Executive
SI-UK
2020.08 - 2020.08
MIS Executive
SI-UK
2018.07 - 2020.07
YMCA , New delhi, India
2015-2016
Bachelor of Commerce - Commerce
DU (SOL)
MBA - Business Administration ( Distance Learning )
NMIMS
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