Geetanjali Shukla
Operations Analyst
Pune
Summary
B.Com graduate with hands-on experience in the insurance and risk management sector, currently serving as a Technical Assistant and Customer Service Representative to underwriters. Expertise in supporting underwriting operations through meticulous policy documentation, risk data coordination, and effective client communication, ensuring accuracy and seamless insurance processes. Strong attention to detail, comprehensive process understanding, and professional communication skills facilitate productive collaboration within underwriting and insurance operations teams. Additionally, a national-level roll-ball player and former skating coach in academic institutions, fostering teamwork, leadership, discipline, and organizational abilities that significantly enhance professional performance.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Operations Analyst
Gallagher Service Center (GSC)
02.2024 - Current
- Currently working as a Technical Assistant — Customer Service (Underwriting Support).
- Hands-on experience in underwriting support operations, including:
- Maintaining accuracy and compliance with underwriting guidelines.
- Strong attention to detail, ensuring error-free policy documents, and records.
- Effective coordination with internal teams, underwriters, and clients for a smooth workflow.
- Known for a strong process understanding and the ability to handle multiple tasks efficiently.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Possess strong professional communication skills, and a customer-focused approach.
- Enhanced customer satisfaction, analyzing and addressing root causes of complaints.
Skating Coach & Sports Event Coordinator
Vibgyor Group of Schools
04.2022 - 02.2024
- Actively monitoring and evaluating the intake process, seeking feedback for continual improvement in recruitment strategies for skating students.
- Managed district-level sports events comprising three hundred-plus participants, ensuring smooth execution and safety compliance, while fostering participant development in a competitive environment.
- Nurtured teamwork and leadership by fostering collaboration among colleagues and students, emphasizing effective communication, and relationship-building within the school community.
- Demonstrated adept management skills by coordinating diverse events, handling resources, time, and personnel efficiently, and resolving unforeseen challenges to maintain event flow.
- Achieved an 84% overall feedback score in the auditing process led by VIBGYOR’s concerned authority.
- Managed the thorough planning and execution of the VIBGYOR VIVA concert, coordinating diverse activities and performances for a cohesive, memorable event.
Education
Bachelor of Commerce - Commerce
Vidyant Hindu Degree College
Lucknow, India 04.2001 -
XIIth - English
New Way Senior Secondary School
Lucknow, India 04.2001 -
Xth - English
New Way Senior Secondary School
Lucknow, India 04.2001 -
Skills
Attention to Detail
Customer Experience
Risk management basics
Policy Documentations
Team Management
Written Communication
Employee Relations
Documentation
Effective communication
Process Coordination
Insurance Underwriting
Insurance Operations
Decision-making
Microsoft Excel
Active listening
Professionalism
Timeline
Operations Analyst
Gallagher Service Center (GSC)
02.2024 - Current
Skating Coach & Sports Event Coordinator
Vibgyor Group of Schools
04.2022 - 02.2024
Bachelor of Commerce - Commerce
Vidyant Hindu Degree College
04.2001 -
XIIth - English
New Way Senior Secondary School
04.2001 -
Xth - English
New Way Senior Secondary School
04.2001 -
Awards
- Awarded the Manager’s Choice Award for outstanding performance and consistency.
- Received multiple appreciation awards from the organization for reliability and quality of work..
- Awarded as a Rising Star at vibgyor international school.
Hobbies
- Love photography, with a focus on nature and landscapes.
- Listening to music
- Reading novels
- Playing sports