Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

GEETANJALI SINGH

Lucknow

Summary

I am willing to build a career that can provide me with ample opportunities to prove my talent and help develop a global outlook by enriching my professional and personal attributes for my career growth, resulting in the all-around development of both myself and the organization I am working for.

Overview

6
6
years of professional experience

Work History

Associate Consultant

Eton Technologies
Pune
04.2023 - Current
  • Work for our U.S. Client Bob Evans, as Guest Relations Specialist.
  • Engaged in conversation with guests to understand their needs, resolve issues, and answer product questions.
  • Increased guests' satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Resolved guests' complaints in a timely manner while maintaining a professional attitude.
  • Monitored guests' satisfaction levels through surveys and feedback forms.
  • Kept records of guests' interactions or transactions, thoroughly recording details of inquiries.
  • Identified opportunities for process improvement within the Guest Relations department.
  • Assisted with guests' inquiries related to product information, order status, refunds, billing issues, and more.
  • Updated the system with order specifics, and the guest's details, preferences, and billing information.
  • Promoted high Guest's satisfaction by resolving problems with knowledgeable and friendly service.
  • Tracked guests' complaints and followed up to ensure a resolution was achieved.
  • Communicated effectively with team members to ensure timely response times for guests.
  • Maintained accurate records of guests' interactions, transactions, and comments in the database system.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.

Customer Service Executive

Majorel
Lucknow
08.2019 - 02.2020

Used to convince professional photographers and onboard them for the photoshoot for our client, Swiggy, with the company’s price and policy.

  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Contacted customers about potential service upgrades.

Education

MBA - Human Resources Management

Narsee Monjee Institute of Management Studies
Mumbai
05-2025

BA - English( Hons)

Amity University
Lucknow
05-2019

Diploma - Aviation

Frankfinn Institute
02-2016

Class 12 - Commerce

Lucknow Public School
Lucknow
05-2015

Class 10 -

Lucknow Public School
Lucknow
06-2013

Skills

  • Team management skills
  • Basic Excel
  • Communication Skills
  • Work Ethic
  • Goal Oriented
  • Employee relations
  • Customer service
  • Process improvement
  • Problem solving
  • Effective communication
  • Team collaboration
  • Team building
  • Process improvement strategies
  • Work, Planning, and Prioritization
  • Team leadership and development
  • Outcome accountability
  • Adaptability and flexibility
  • Problem-solving aptitude
  • Troubleshoot service issues
  • Time management
  • Multitasking capacity
  • Collaborative teamwork
  • Strategic planning
  • Industry knowledge

Personal Information

  • Date of Birth: 11/10/98
  • Nationality: Indian

Languages

Hindi
First Language
English
Advanced
C1
German
Beginner
A1

Timeline

Associate Consultant

Eton Technologies
04.2023 - Current

Customer Service Executive

Majorel
08.2019 - 02.2020

MBA - Human Resources Management

Narsee Monjee Institute of Management Studies

BA - English( Hons)

Amity University

Diploma - Aviation

Frankfinn Institute

Class 12 - Commerce

Lucknow Public School

Class 10 -

Lucknow Public School
GEETANJALI SINGH