GEETANJALI SINGH

• Work for our U.S. Client Bob Evans, as Guest Relations Specialist.
• Engaged in conversation with guests to understand their needs, resolve issues, and answer product questions.
• Increased guests' satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Prevented key account losses by researching discrepancies and correcting problems.
• Resolved guests' complaints in a timely manner while maintaining a professional attitude.
• Monitored guests' satisfaction levels through surveys and feedback forms.
• Kept records of guests' interactions or transactions, thoroughly recording details of inquiries.
• Identified opportunities for process improvement within the Guest Relations department.
• Assisted with guests' inquiries related to product information, order status, refunds, billing issues, and more.
• Updated the system with order specifics, and the guest's details, preferences, and billing information.
• Promoted high Guest's satisfaction by resolving problems with knowledgeable and friendly service.
• Tracked guests' complaints and followed up to ensure a resolution was achieved.
• Communicated effectively with team members to ensure timely response times for guests.
• Maintained accurate records of guests' interactions, transactions, and comments in the database system.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Worked effectively in team environments to make the workplace more productive.
• Worked with cross-functional teams to achieve goals.

Used to convince professional photographers and onboard them for the photoshoot for our client, Swiggy, with the company’s price and policy.

• Developed strong relationships with customers by providing knowledgeable advice on products and services.
• Contacted customers about potential service upgrades.